Server Operations Lead
Req : RQ230337
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Public Trust/Other
Required:
MBI (T2)
Job Family: IT Infrastructure and Operations
Skills:
Accountability,Federal Compliance,Operational Procedures
Experience:
5 + years of related experience
US Citizenship
Required:
Yes
Job Description:
Seize your opportunity to make a personal impact as a SERVER OPERATIONS LEAD supporting the Department of Veteran Affairs (VA) GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.
At GDIT, people are our differentiator. As a SERVER OPERATIONS LEAD supporting the Department of Veteran Affairs (VA) in Austin, Texas you will help ensure today is safe and tomorrow is smarter.
Join GDIT to support the Department of Veterans Affairs (VA) through the IOSS App Hosting program.
HOW A SERVER OPERATIONS LEAD WILL MAKE AN IMPACT. As the Server Operations Lead, you will oversee accessibility compliance across VA’s server environments—ensuring all system interfaces, documentation, and administrative workflows meet Section 508, WCAG 2.0 AA, and federal ICT requirements.
You will lead governance and validation activities for server tools, dashboards, configuration documentation, and operational procedures, ensuring compatibility with assistive technologies and alignment with VA accessibility standards. You will work closely with engineers, hosting teams, developers, security teams, and VA stakeholders to improve accessibility, strengthen operational consistency, and reduce compliance risk.
You will manage accessibility testing cycles, documentation conformity, compliance dashboards, and recurring reporting. You will refine workflows, improve documentation structure, streamline accessibility checks, and embed ICT requirements into daily hosting and server lifecycle operations. You will also coordinate across service lines to ensure server operations remain aligned, efficient, and fully compliant.
You will partner directly with VA leadership and accessibility program offices to deliver compliance reviews, reports, and recommendations. Your communication practices will reinforce transparency, alignment, and stakeholder confidence.
You will drive continuous improvement across server operations by identifying accessibility gaps, updating SOPs, enhancing controls, supporting automation, modernizing documentation, and strengthening enterprise accessibility practices—ensuring VA’s server environments remain inclusive, reliable, and continuously advancing.
What You’ll Need to Succeed- Bachelor’s degree or equivalent and 5 years of experience
- Experience leading server operations, infrastructure processes, or compliance activities in enterprise IT environments
- Demonstrated expertise in accessibility compliance, Section 508, WCAG 2.0 AA, or federal ICT standards
- Strong understanding of ITSM, service delivery, hosting operations, and enterprise‑class process governance
- Ability to evaluate server documentation, interfaces, workflows, and system outputs for accessibility, completeness, and accuracy
- Experience developing compliance plans, audit artifacts, dashboards, and corrective‑action processes
- Excellent written, analytical, and stakeholder communication skills
- Ability to collaborate across platform engineering, operations, and federal organizations
- Experience supporting VA, federal agencies, or regulated environments
- Section 508 Trusted Tester certification, ITILv4, Six Sigma, or similar credentials
- Familiarity with VA Section 508 requirements, accessibility testing tools, and federal compliance frameworks
- Experience with enterprise reporting tools, accessibility audits, and performance analytics
- Must be able to…
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