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LIPTON Teas and Infusions is the biggest tea business in the world, with world class purpose driven brands such as Lipton, PG Tips and Pukka. As Lipton Teas and Infusions we are united in one purpose: growing a world of wellbeing through the regenerative power of plants.
In July 2022, CVC Capital Partners Fund VIII took over the full ownership of the LIPTON Teas and Infusions (formerly ekaterra) business from its previous owner, Unilever. As a standalone entity with a dedicated single-category focus, Lipton T&I is even better positioned to lead the tea industry, delivering higher growth, value, and a greater impact on the wider world. With 11 production factories in four continents and tea growing estates in three countries, LIPTON Teas and Infusions is a profitable and growing business whose brands reach hundreds of millions of consumers.
It has a presence in over 100 countries.
At LIPTON Teas and Infusions, we work alongside people who put consumer love at the heart of every decision. Diverse minds who celebrate new ideas, share our values and the commitment we have for the wellbeing of all. In return, we create an environment that gives our people space and freedom, where they can grow as leaders. A connected community where ideas can thrive.
Where you explore new challenges. Learning all you need to master your field, and even more about yourself.
Be part of this amazing blend. Join our collective and help us grow a better world of wellbeing and a better you.
Job Title: North America Quality Lead
Job Status: Full-time
Work location: Suffolk, VA
Travel: Limited
Your roleThe North America Quality Lead works in a Market and Sourcing Unit Organization and reports hierarchically to the Suffolk factory Director and functionally to the Global Head of Quality in Lipton Teas & Infusions.
North American Quality Lead manages Quality Strategy and application for 200+ employees including the 24/7 operation (in Suffolk, VA).
The role provides leadership and support in all aspects of Quality Management, to include standard setting and enforcing, program definition, compliance checking and reporting for Market and Sourcing Unit.
The North American Quality Lead implements specifications, standards and Quality Management System (QMS) for quality assurance and controls in alignment with applicable regulatory requirements for sites, entities and locations that fall under the E2E umbrella such as distribution centers, third party manufacturers, re-packers and the manufacturing site in Suffolk, VA. This key role ensures systems are in place to comply with local regulatory requirements and drives site Quality improvement activities to ensure product consumer safety, overall quality, and addresses consumer/customer issues.
This role monitors and processes quality data and information used to prepare decisions that directly impact the Quality performance of the E2E value chain of Lipton Teas & Infusions. It thereby supports the ability and capability of Lipton Teas & Infusions to deliver and improve consumer safety and quality of products in the marketplace, protecting Lipton Teas & Infusions' reputation and brand equity.
Yourkey responsibilities
As the North America Quality Lead, you will be responsible for overseeing the Quality Management System (QMS) assuring consumer safety and the overall quality of the final product. You will collaborate cross functionally and across all levels of the organization as a subject matter expert on quality procedures and regulatory requirements to ensure product quality.
You will guide the team on loss prioritization and elimination. You will provide leadership to influence Quality and Food Safety culture through activities to create passion for all brands, visibility for quality, and coaching of leadership.
- Monitor and report Market Unit quality performance including KPIs such as CCPMU, Incidents, and Quality Business Waste – and work with the relevant functions/units to initiate improvement where needed
- Lead North America Market Product Incident management in Lipton Teas & Infusions for marketplace incidents and follows up on actions
- Provide…
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