Order Planning Specialist

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Position Summary:

As an Order Planning Specialist, you will serve as the primary point of contact for our customers and sales teams, ensuring customer orders are accurately filled to meet service expectations. You will collaborate closely with Production Planning, Manufacturing Operations, and Distribution teams to proactively manage order fulfillment, resolve supply challenges, and ensure on-time delivery performance. You will play a critical role in balancing customer needs with operational capabilities while maintaining clear communication across all stakeholders to support exceptional customer service and business objectives.

Responsibilities:

• Review and coordinate coverage of daily customer orders, including running, editing, and organizing order reports.
• Handle daily coordination to ensure timely and accurate order fulfillment.
• Help plan steps needed to ensure product orders are filled efficiently.
• Collaborate with production planning teams to align orders with production schedules via daily meetings, as well as by email and phone.
• Manage item transitions within designated processes according to circumstances surrounding any product changes.
• Effectively coordinate with customers, sales, warehouse, and operations teams to share critical information as needed to ensure customer expectations are met and orders go out complete and in full.
• Address customer inquiries and resolve issues related to order status, product availability, and shipments/freight.
• Generate and analyze reports on orders, lead times, and other KPIs.
• Handle inventory-related questions, concerns, inconsistencies, etc. with appropriate parties.
• Lead the review of and potential sale of aging inventory within appropriate timelines.
• Research causes for under-delivering to customer expectations; create and execute action plans to resolve recurring issues
• Facilitate connections both internally and externally across divisions/departments and direct requests accordingly.
• Work within multiple systems, both internal and external, to make decisions and communicate key information.
• Perform other tasks assigned by Order Planning Supervisor.

Qualifications:

• BA/BS degree preferred or equivalent work experience.
• 2 – 3 years of experience in customer service, order planning, or distribution environment a must.
• Working in a CPG or similar environment experience preferred.
• Strong customer focus with demonstrated experience collaborating closely with multiple internal teams, and external customers, in an order-taking business where planning and organizing for order fulfillment is required.
• Strong and logical analytical and problem-solving skills required.
• Excellent organizational and interpersonal skills with the ability to prioritize work and meet deadlines.
• Ability to multitask and work in a fast-paced environment with a sense of urgency; must have strong communication skills and comfortable leading meetings.
• Proficient in computer skills, including Excel, Outlook, and internal order/planning software systems.
• Experience in customer service, planning for order fulfillment, and/or warehouse distribution order planning.

Succession Path

Potential to move into a level II position with expertise in respective duties, with limited leadership needed.

Equal Opportunity

Employer:

disability / veteran. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ethnic origin, disability, or veteran status.

Massimo Zanetti Beverage USA is proud to be an equal opportunity employer and we are committed to creating an inclusive workplace environment for our family of employees. MZB-USA recruits and advances qualified applicants without regard to race, ethnic or national origin, gender, sexual orientation, genetic information, age, religion, marital status, military service, veteran status, political affiliation, disability, or any other status protected by law.

MZB-USA also prohibits discrimination and harassment of any kind and is fully dedicated to the safety of its workforce.

General Statement

This is a summary description of the general duties and level of work assigned to this position. It is not a full and comprehensive list of all possible responsibilities and tasks.

Pay Range

$53,600 - $63,000