Family Services Specialist - Adult Protective Services

Family Services Specialist - Adult Protective Services

Suffolk, Virginia, United States

Family Services

Closing at:
Nov 9 2026 - 00:00 EST

L-800-Suffolk Dept Of Social Services

Hiring Range: $55,368 to $66,751

Full Time or Part Time: Full Time

Department Hiring Salary Range: $55,368 - $66,751 Depending on Experience/Education

This position is eligible for a sign on bonus dependent on education and experience.

Job Open Date: 10/23/2026

Job Close Date: 11/08/2026

Job Description:

Under general supervision, facilitates, coordinates, and provides counseling and case management in multiple social work service programs administered by the City Social Services Department including protective services for adults and children as well as foster care with primary designation in the Adult Protective Services Program. Position may also be assigned duties within various units of the Family Services Division, i.e., Prevention, Intake, APS, and Foster Care.

Cross-training in other areas of the Family Services division will be required. Incumbents will be expected to perform duties throughout the division as needed. May coordinate specific services provided by the department with overall responsibility for the daily activities and outcomes. Tasks include screening clients and explaining multiple social work service programs, determining and pursuing necessary action to meet client needs, counseling clients, and providing or assisting in obtaining access to necessary human services assistance.

Maintains various records and case files. Prepares required reports.

-Working knowledge of social work principles and practices; human behavior and motivational theory; and social, economic, and health problems. Skilled in operating a motor vehicle and a personal computer.

-Demonstrated ability to: communicate effectively both orally and in writing; interview, assess needs, counsel, and refer clients to other resources as needed; develop and implement service plans in order to insure the delivery of appropriate services to the client/family; make sound judgments within the framework of existing laws, policies, and regulations; respond to the client's emotions in order to accomplish services objectives;

plan and manage own work activities, including service delivery, preparing reports and correspondence, record-keeping responsibilities, and related activities; establish and maintain effective relationships; and stay abreast of current trends and developments in the human services field.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Essential Job Functions:

• Complete all mandated Virginia Department of Social Services and Department of Aging and Rehabilitative Services required to serve as an Adult Protective Services Investigator and Adult Services Worker within the mandated time frames.
• Conducts Adult Protective Services investigations of elder abuse and neglect and documents all required contacts within state mandated time frames.
• Interviews applicants, explaining scope of multiple benefit programs and determining eligibility for assistance. Secures and verifies financial, social and employment data from applicant. Assists applicant in completing required forms, as necessary.
• Evaluates information…