Case Manager

Job Description

Reports To:

Director of Support Services

• Perform comprehensive psychosocial, life skills and financial assessments.
• Work collaboratively with families to develop and monitor progress on action goals and youth academic plans, encouraging independent action and/or providing assistance as appropriate.
• Assure the provision of supportive mental health interventions as needed, including crisis management and ongoing treatment as needed.
• Refer for medical, mental health, addiction/recovery, financial, legal, and other community services as needed, and coordinate with all persons/agencies involved in a family’s service plan for the duration of service delivery.
• Maintain contact with all residents in caseload and provide home visits according to the identified level of need.
• Participate in team case conferences for the entire caseload of Families in Supportive Housing Program, and be prepared to provide backup for the fellow case manager(s) as needed.
• On‑call, after hours, and backup work for other Families in Supportive Housing Team members may be required.

• Complete timely and accurate documentation within 24 hours after each service contact.
• Assure that timely and accurate data is available to be entered into the Homeless Management Information System (HMIS).
• Comply with policies, procedures, standards of practice, and outcome requirements for the supportive housing program.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety.
• Complete required personnel‑related paperwork and complete expenditure reports for food supplies, petty cash expenses and/or mileage in a timely and accurate manner.

• Represent CCIH in a professional manner in all circumstances.
• Maintain awareness of culturally diverse consumer populations and perform duties in a culturally competent manner.
• Attend all required meetings, including but not limited to: CCIH staff meetings, Families in Supportive Housing Team meetings, case management team meetings, family member case conferences, and linkage meetings with other agencies.
• Attend regular individual supervision meetings and provide timely reporting on family progress.
• Participate in trainings and learning opportunities in an effort to continuously improve our services.

• Master’s degree or substitution of experience for education as follows:
• B.A. Degree and four years’ experience in the human services field (for a total of at least six years, combined with the minimum of two years’ experience indicated below) may substitute for the Master’s degree.
• Two years’ experience in the human service field, preferably in dual diagnosis, substance abuse, mental health, and/or homeless setting.
• Must be familiar with the needs and issues of homeless families with mental disabilities. (Mental health or ex‑mental health consumers are encouraged to apply).
• Bi‑lingual in English/Spanish a plus.
• Outstanding written and verbal communication skills.
• Computer proficiency in the use of Microsoft, and database applications.

• Must pass Live Scan screening and TB test.
• Must have own transportation and auto insurance.

• Ability to walk up and down stairs and up to ½ mile at any one time.
• Ability to sit for up to 2 hours without a break.
• Ability to perform repetitive movements, such as typing and filing, and use of commonly used office machines and supplies.
• Ability to lift and move up to 25 pounds.
• Ability to speak on the telephone for up to 3 hours.
• Ability to drive an automobile and transport oneself between meetings, including driving at night.
• Must have an operational vehicle, auto insurance, and valid driver’s license.

All your information will be kept confidential according to EEO guidelines.