Operations Supervisor; Shipping and Receiving
- Ensure proper staffing of all shift functions to handle varied work volume for 15–30 employees.
- Maintain and manage facility quality processes and operating standards
- Ensure on-time shipping performance by collaborating with direct reports to meet receipt and shipment quality and accuracy standards
- Supervise realignment activities to optimize staffing levels
- Manage operational efficiency and support continuous improvement initiatives
- Provide direct supervision to shift leads and frontline associates; hold them accountable for team performance
- Deliver leadership, training, troubleshooting, issue mitigation, and guidance to team members
- Promote leadership development and professional growth within the team
- Oversee facility and equipment maintenance, upkeep, and supplies
- Maintain a safe work environment and ensure safety compliance
- Communicate critical information effectively to internal and external customers
- Conduct regular warehouse audits to ensure compliance with procedures
- Perform additional duties as required or requested.
Education and/or Experience requirements:
- High School Diploma required
- Bachelor’s degree preferred
- Three (3) years of supervisory experience
- Experience operating sit-down and stand-up forklifts is a plus
- Proficient in using tablets (iPad), WMS, and internal portals
- Intermediate Microsoft Excel skills
- Strong leadership skills with the ability to coach, mentor, analyze data, and develop effective solutions
- Excellent oral and written communication skills in English at all organizational levels
- Provide excellent customer service to internal and external customers
- Good organizational skills across all operational areas.
Monday to Friday from 07:00 AM to 05:30 PM, 2 Saturday(s) a month from 07:00 AM to 12:30 PM
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
- The employee must regularly lift, pull and move up to 50 pounds and occasionally up to 70 pounds. Specific vision abilities required by this job include close vision.
MSI offers a comprehensive benefits package designed to support and reward our employees. Benefits may include referral, holiday, and annual bonuses or commission opportunities; annual merit-based increases;
Paid Time Off;
Medical, Dental, and Vision Insurance; company-paid Short Term and Long Term disability; company-paid Life Insurance;
Tuition Reimbursement; 401(k) plans with company matching contributions; charitable donation matching programs; and free company-sponsored tutoring.
Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.
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