Mechanical Service Technician

Job Description

About Mechitronic

Mechitronic is an international industrial group specializing in advanced automated equipment and solutions for demanding manufacturing environments. The Group brings together complementary expertise in automated assembly, packaging, molding and industrial automation, serving customers across industries including pharmaceutical, medical devices, cosmetic and industrial applications.

The Group's local Service Center for the American market is operationally based in Sugar Grove in Chicago area. It provides a direct interface between customers and Mechitronic companies, supporting the installed base through technical assistance, spare parts, preventive and proactive services, service contracts, modernization and performance improvement initiatives, while also supporting the development of new business opportunities.

The US organization works in close collaboration with the Group's engineering, Customer Service and commercial teams internationally.

Role Purpose

The Mechanical Service Technician is part of Mechitronic Service USA and provides field technical support to customers across the United States, Canada and Puerto Rico.

The role supports a broad installed base of automated assembly and packaging equipment, including indexed and continuous-motion machines, and combines reactive technical assistance with planned and proactive service activities.

This is a highly customer-facing role requiring strong mechanical expertise, autonomy, problem-solving capability and a proactive service mindset. Beyond executing technical interventions, the technician is expected to understand customer operational needs and contribute to the development of service solutions that improve equipment reliability, availability and performance.

The position combines autonomy in the field with strong teamwork, working closely with colleagues in the US Service Center and with technical experts across the different Mechitronic companies.

Key Responsibilities

Field Service & Technical Support

• Perform on-site troubleshooting, diagnosis and repair of mechanical issues on automated assembly and packaging equipment.
• Independently manage field interventions, from initial assessment through troubleshooting, corrective action, testing and return of the equipment to production.
• Perform mechanical adjustments, component replacement, machine setup, changeovers and optimization activities.
• Support emergency interventions and production-critical situations with a structured and customer-oriented approach.
• Work effectively on different machine technologies, including indexed and continuous-motion automation systems.
• Use machine HMI, PLC diagnostics and automation information as part of the troubleshooting process, collaborating with automation specialists when deeper software intervention is required.

Preventive, Proactive & Performance Services

• Perform scheduled preventive maintenance, inspections and machine health checks.
• Identify wear, deterioration, mechanical risks and improvement opportunities before they result in production failures.
• Recommend corrective actions, spare parts and technical improvements based on machine condition and operating experience.
• Support continuous-improvement and machine-performance initiatives at customer sites.
• Understand customer production challenges and contribute to identifying and shaping proactive service offerings tailored to customer needs, including preventive maintenance, production support, machine optimization, modernization and performance-related services.
• Bring field experience and customer feedback into the continuous evolution of the Mechitronic service offering.

Service Contract Execution

• Execute activities included in…