Sales Operation Coordinator

MTI Baths, Inc. | An ES Group Company Location: Sugar Hill, GA (In-Office) |
Employment Type: Full-Time, Exempt |
Department: Sales

Founded in 1988, MTI Baths pioneered the world's first self-cleaning whirlpool with its patented Fill-Flush® cleaning system, and in 2003 became the first manufacturer to offer a Lifetime Warranty on acrylic and stone bathtubs. Today MTI designs and manufactures luxury bathtubs, sinks, and shower bases across four collections - MTI Collection, Acquabella, MTI Solutions, and Reliance® - and has earned more than 160 design awards.

In 2022, MTI Baths joined The ES Group, a European leader in engineered stone and solid-surface bathroom products, adding manufacturing depth and global resources while MTI continues to operate under its own brand and go-to-market model.

MTI Baths is seeking a detail-oriented Sales Coordinator to provide day-to-day operational and reporting support across the company's three regional sales territories. Based at MTI's headquarters and working closely with the Regional Sales Directors, this role is the first point of contact for service issues raised by MTI's independent rep agencies and trade partners, coordinating resolution with the Customer Experience team and keeping rep agencies informed and on track.

The Sales Coordinator also owns recurring and ad hoc reporting — including monthly rep agency scorecards and the regional sales pipeline — and helps run the cadence of meetings that keeps the rep network aligned with MTI's goals.

• Serve as the first point of contact for all service issues raised by MTI's rep agencies and trade partners, triaging requests and routing them to the right internal owner
• Prioritize and coordinate service requests with the Customer Experience team, tracking issues through to resolution and communicating status back to rep agencies and trade partners
• Develop and distribute monthly performance reports for all rep agencies so each agency can track results against key metrics and targets
• Schedule and help facilitate monthly meetings with each rep agency to review results, discuss open items, and set action plans
• Create ad hoc reports and analyses to support the sales team and rep agencies as business needs arise
• Support development and upkeep of a sales pipeline report for the Regional Sales Directors, ensuring the data stays accurate and current
• Act as a liaison between the three Regional Sales Directors and internal departments — including Customer Experience, Marketing, and Order Management — to keep information moving smoothly across the business
• Maintain accurate rep agency and account records within MTI's CRM, including contacts, territories, and open action items
• Help prepare materials for sales meetings, trade shows, and rep agency training sessions
• Monitor data integrity across sales reporting tools and dashboards, flagging and correcting discrepancies

• Experience building reports with Power BI, Excel, and/or AI-assisted reporting tools (required)
• Experience on a sales or service team (required)
• Proven ability to prioritize and manage numerous complex issues and projects at once (required)
• 2+ years of experience in sales support, sales coordination, customer service, or a related role preferred
• Strong written and verbal communication skills, with a professional, service-oriented approach to working with rep agencies and trade partners
• High attention to detail and strong organizational skills; comfortable owning recurring reporting deadlines
• Experience with CRM systems; proficiency with Microsoft Office (Excel, PowerPoint, Outlook)
• Ability to build effective working relationships across a distributed, multi-region sales team
• Bachelor's degree in Business, Marketing, or a related field preferred, or equivalent experience

Base Salary: $50,000 - $62,000, commensurate with experience.
Bonus
: 10% of base salary dependent on company performance
Benefits: Competitive benefits package

MTI Baths is an equal opportunity employer and a drug-free workplace. MTI Baths participates in E-Verify to confirm employment eligibility.