Medical Appointment Scheduler

Join to apply for the Medical Appointment Scheduler role at Sugar Lakes Family Practice

4 days ago Be among the first 25 applicants

Join to apply for the Medical Appointment Scheduler role at Sugar Lakes Family Practice

Get AI-powered advice on this job and more exclusive features.

Job Description :

Sugar Lakes Family Practice is a comprehensive medical group, caring for patients of all ages. We are seeking a positive, hardworking, and dependable Appointment Scheduler to join our team and provide excellent customer service to our patients! The ideal professional answers inbound telephone calls for multiple providers, ensures patient satisfaction by effectively and accurately relaying and documenting information, and maintains appropriate tone and professional language in a fast-paced environment.

Effective communication skills, verbal and written, the ability to speak clearly and accurately, and proficiency in handling high call volumes and requests in a healthcare setting is essential.

Job Description



Job Description :

Sugar Lakes Family Practice is a comprehensive medical group, caring for patients of all ages. We are seeking a positive, hardworking, and dependable Appointment Scheduler to join our team and provide excellent customer service to our patients! The ideal professional answers inbound telephone calls for multiple providers, ensures patient satisfaction by effectively and accurately relaying and documenting information, and maintains appropriate tone and professional language in a fast-paced environment.

Effective communication skills, verbal and written, the ability to speak clearly and accurately, and proficiency in handling high call volumes and requests in a healthcare setting is essential.

Appointment Scheduler responsibilities include, but not limited to:

• Serves as the liaison for internal/external healthcare providers and entities as it related to answering inbound calls from patients, providers and organizations.
• Identifies patient/caller and appropriately handles their request in a prompt, courteous and helpful manner.
• Forwards caller to appropriate departments and/or personnel, takes accurate messages, and relays information to appropriate departments and/or personnel.
• Demonstrates excellent verbal and written communication skills, and the ability to work effectively within a team atmosphere.
• Exhibits flexibility in handling unusual situations, initiative, and performs additional duties as assigned with a positive attitude. May be required to flex/change schedule and work overtime at the discretion of the supervisor.

Required Qualifications :

High school graduate or GED

One (1) year experience in a physician’s office or healthcare facility

One (1) year EMR experience

Detail-oriented, organized, and ability to multi-task

Ability to tactfully handle the public, excellent phone etiquette, and strong customer service experience

Ability to read, understand and follow verbal and written instructions, with minimal supervision

Ability to maintain strict confidentially per company policies and applicable regulations



Preferred Qualifications :

Three (3) to five (5) years call center experience in a family practice physician’s office or healthcare facility

One (1) year experience with eCW

Bilingual a plus but not required

Benefits: Medical/Dental/Vision/401k, Short & Long-Term Disability Life Insurance, Paid Time Off/Holiday

Company Description

Sugar Lakes Family Practice is a fast paced medical office. Currently we have 11 providers and we are steadily growing!

Sugar Lakes Family Practice is a fast paced medical office. Currently we have 11 providers and we are steadily growing!

Seniority level

• Seniority level
  
  Entry level

Employment type

• Employment type
  
  Full-time

Job function

• Job function Other
• Industries Medical Practices

Referrals increase your chances of interviewing at Sugar Lakes Family Practice by 2x

Sign in to set job alerts for “Appointment Scheduler” roles.

Houston, TX $1,500.00-$3,800.00 2 months ago

Support Specialist (PTA Funded) - School Year  (Anticipated Vacancies)
Double:
Remote Executive Assistant (Central US)
Attendance Specialist - School Year  (Anticipated Vacancies)

Houston, TX $50,000.00-$60,000.00 1 year ago

Administrative Assistant - Campus - School Year  (Anticipated Vacancies)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr