Patient Care Assistant; PCA

Position: Patient Care Assistant (PCA) - Multiple Openings

FLSA STATUS

Non-exempt

QUALIFICATIONS EDUCATION

• High School diploma or equivalent (GED, homeschool equivalency, partial or full post‑secondary completion)

EXPERIENCE

• Must complete one of the following:
  • PCA externship
  • PCA internal internship
  • Six months direct patient care experience
  • Enrolled in a nursing program with first clinical rotation completed

LICENSES AND CERTIFICATIONS

• BLS – Basic Life Support or Instructor (AHA) – American Heart Association

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments and performance evaluations
• Sufficient proficiency in speaking, reading and writing English
• Effective communication with patients, physicians, family members and co‑workers in a customer‑service focused manner
• Performs basic patient care activities of daily living within unit‐specific limits and job scope

ESSENTIAL FUNCTIONS PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment with the interprofessional care team; participates in teamwork by responding positively to requests for assistance
• Interacts with peers, staff, and physicians in a supportive and respectful manner; encourages open communication to achieve mutual understanding
• Contributes toward improvement of department scores for employee engagement and peer‑to‑peer accountability

SERVICE ESSENTIAL FUNCTIONS

• Follows patient and family‑centered care standards and provides direct patient care under the direction of a registered nurse; documents care and responds to care needs
• Assists with maintaining, cleaning and stocking of equipment and supplies as assigned; may serve as an in‑house courier for lab and blood retrieval
• Contributes toward improving patient satisfaction through peer‑to‑peer accountability and bedside shift handoff/report

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Reports observations and conditions of patients to licensed personnel to achieve desired outcomes; maintains patient and family privacy and safety
• Provides appropriate hand‑off at change of shift at patient bedside; promotes patient‑centered care
• Conducts hourly rounding to ensure patient needs are met; reports near misses and collaborates on improving patient safety
• Contributes toward improving quality and safety scores through peer‑to‑peer accountability and support of initiatives to prevent pressure injuries, falls and hospital‑acquired infections

FINANCE ESSENTIAL FUNCTIONS

• Assists with patient and staffing needs (floats) across the service line or hospital as competencies allow; prioritizes tasks efficiently
• Utilizes resources with cost effectiveness and value creation in mind; self‑motivated to manage time effectively and minimize incidental overtime while assisting coworkers as needed

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Offers innovative solutions in performance improvement projects and shared governance activities
• Seeks opportunities to identify self‑development needs and takes appropriate action; maintains My Development Plan on an ongoing basis

SUPPLEMENTAL REQUIREMENTS

• WORK ATTIRE
  • Uniform:
    No
  • Scrubs:
    Yes
  • Business professional:
    No
  • Other (department approved):
    Yes
• ON-CALL – No (employees may be required to be on-call during emergencies regardless of selection below)
• TRAVEL – No travel within or outside Houston metropolitan area

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