Patient Services Specialist - Ob​/Gyn, Sugarland; Bilingual

Patient Services Specialist I - Ob/Gyn, Sugarland (Bilingual)

Posted 2 weeks ago. Be among the first 25 applicants.

Job Type
:
Patient Services Specialist I – diep (Onsite)

Location
:
Sugar Land, TX

Minimum Qualifications
:
Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.

Job Summary
:
The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.

Preferred Qualifications
:
Bilingual (Spanish/English) is highly preferred.

• Provides：約 high level customer service in all interactions with internal and external customers.
• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
• Answers calls accurately and with exceptional customer service at all times and ensures the caller’s needs are met.
• Ensures calls are documented and triaged appropriately to ensure patient satisfaction and patient safety.
• Acts as patient advocate and liaisons with various departments to meet mutual goals.
• Addresses concerns patients, provides service recovery, and escalates issues as needed.

• Schedules appointments and completes reminder calls to patients for scheduled appointments.
• Coordinates financial counseling for day surgery.
• Educates patient/responsible parties regarding the billing process and any additional financial responsibilities including third party benefits information.
• Provides out of pocket cost estimates to patients and counsels patients about unpaid bills.
• Obtains future appointments at time of service for clinic follow‑up, referrals, and ancillary services.

• Patients arrive and prepare paperwork/chart for visit.
• Appropriate receipts for all monies collected, tokens distributed, and deferments are authorized.

• Verifies, ensures eligibility, and pre‑registers patients by obtaining patient demographics and third‑party coverage(s) at every encounter.
• Obtains and documents information required for third‑party reimbursement.
• Ensures compliance with Medicare and third‑party coverage.
• Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.

Salary Range
:
Actual salary commensurate with experience.

Work Schedule
:
On‑site, Monday through Friday, 8am to 5pm, and as needed on occasion.

Equal Employment Opportunity
: UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

Primary Location
:
United States - Texas - Sugar Land

Work Location
: 1468 - Sugarland RMCHP

Job
:
Clerical & Administrative Support

Organization
: UTMB Health

Regular

Standard

Employee Status
:
Non-Manager

Job Level
:
Day Shift

Seniority Level
:
Entry Level

Employment Type
:
Full-Time

Job Function
:
Health Care Provider

Industry
:
Hospitals and Health Care

Job Posting
:
Dec 30, 2025, 5:57:20 PM