Senior Patient Services Representative - OBGYN; Clear Lake

Position: Senior Patient Services Representative - OBGYN (Clear Lake)

Join to apply for the Senior Patient Services Representative - OBGYN (Clear Lake) role at Houston Methodist
.

Responsibilities

• Perform patient check‑in and check‑out functions and appointment scheduling.
• Execute more complex scheduling and department protocols, and mentor less experienced staff.
• Support timely and accurate claims submission, including registration and revenue‑cycle functions.
• Provide general operations assistance and patient‑service tasks specific to the department.

Essential Functions People Essential Functions

• Contribute to a positive work environment and collaborate with all team members.
• Coordinate patient flow with consistency, timeliness, and skill while reporting issues.
• Act as a role model and next‑level resolution source for problems.

Service Essential Functions

• Use excellent communication skills to provide high‑quality service to patients, physicians, and staff.
• Respond promptly to requests and handle urgent situations per protocol.
• Assist with reports and department correspondence.

Quality/Safety Essential Functions

• Serve as liaison for patient, medical staff, and third parties regarding access and quality matters.
• Enter patient and operational data accurately and promptly.
• Ensure patient confidentiality and HIPAA compliance.

Finance Essential Functions

• Accurately record information for charge entry, registration, scheduling, insurance verification, and authorizations.
• Manage front‑end revenue‑cycle duties and educate patients on billing processes.
• Prioritize work efficiently and support inventory management.

Growth/Innovation Essential Functions

• Suggest improvements to streamline processes and enhance patient flow.
• Pursue continuous learning beyond baseline competencies.

Qualifications Education

• High school diploma or equivalent (e.g., GED, homeschool equivalency).

Experience

• Five years of experience, including at least three years in a related healthcare role.

Skills and Abilities

• Demonstrated competencies and performance evaluations.
• Proficient English speaking, reading, and writing.
• Effective communication with patients, physicians, and coworkers.
• Strong customer service, phone and scheduling skills.
• Basic computer skills, including electronic medical record usage.
• Knowledge of medical terminology and revenue‑cycle components.
• Analytical problem‑solving ability.

Additional Requirements FLSA Status

• Non‑exempt

Work Attire

• Business professional — Yes.

On‑Call

• May be required during emergencies (e.g., disaster, severe weather). On‑call:
  No.

Travel

• May require travel within Houston Metropolitan area:
  No.
• May require travel outside Houston Metropolitan area:
  No.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Health Care Provider

Industries

• Hospitals and Health Care

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