Deskside Technician

Technical/Functional Skills Knowledge of computer hardware

Knowledge of SCCM/Intune

Working technical knowledge of current protocols, operating systems, and standards.

Ability to operate tools, components, and peripheral accessories.

Able to read and understand technical manuals, procedural documentation and OEM guides.

PC Imaging

Experience Required
• 2+ years of providing deskside support

• Hands-on hardware troubleshooting experience.

• PC Databackup and restoration

• Vulnerability remediation and patch management

• Infrastructure hands and feet support

Roles & Responsibilities End to End management of PC lease schedules.

Warranty / Non Warranty Hardware Repair in coordination with Hardware Manufacturer.

Operating System maintenance, patching, upgrades.

Dealing with PC Vulnerability Mitigation issues through remote or Deskside visits

End User Ticket triage and resolution.

Hands and Feet Telepresence Support.

PC configuration management.

Support for all executives

Assist Lab Technicians as they facilitate with Lab Software/Hardware Vendors and Security teams on software installs, reinstalls, vulnerability mitigation, patching and upgrades.

Install, replace or remove equipment, such as a router, server, switch, disk drive, memory, printers, etc.

Troubleshooting equipment using local KVM (Keyboard, Video and Mouse) or PC, and enter commands according to detailed instructions and relay system responses. Or allow remote control.

Willingness to provide support during off-hours or weekends for critical inidents

Generic Managerial Skills Demonstrated experience in working with multiple vendors.

Proven communication skills when working with other technical towers to work out issues.

Strong leadership skills when troubleshooting across multiple platforms and working out technical issues

Education
• High school / Diploma / Relevant technical certification

Duration of assignment (in Months)15

Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.

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