Order Management Representative

Location:

Sugar Land, TX (Fully Onsite) Pay: $23/hour

Schedule:

Monday–Friday, 8:00 AM–5:00 PM

Employment Type:

Temporary, approximately 2 months (FMLA coverage) Dress Code:
Business casual

Job Summary:

We are seeking an organized and detail-oriented Order Management Representative for a temporary assignment. This role supports customer orders, shipping coordination, inventory research, and sales reporting while ensuring orders are processed accurately and delivered on schedule. The ideal candidate has at least 2 years of order management experience, strong communication skills, and proficiency in Microsoft Excel.

• Receive, review, and enter customer purchase orders into SAP or other order management systems.
• Verify pricing and inventory availability and release orders for warehouse processing.
• Maintain customer records, shipping instructions, and order documentation.
• Coordinate with warehouse, shipping, sales, and inventory teams to ensure timely and accurate order fulfillment.
• Use Excel to analyze sales and inventory reports, manage order allocations, and support shipping logistics.
• Research customer claims, shipping discrepancies, inventory shortages, and potential chargebacks.
• Process returns, international orders, and e-commerce order requirements.
• Monitor customer websites for accurate product information and coordinate updates with internal teams.
• Provide professional customer service and assist with additional reporting and administrative tasks as needed.

• Minimum 2 years of order management experience.
• Proficiency in Microsoft Excel.
• Experience with SAP or Oracle preferred.
• Strong verbal and written communication skills.
• Excellent attention to detail, organization, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strong customer service skills and ability to collaborate across departments.
• Degree not required.