Senior Repair Administrator

The Senior Repair Administrator is responsible for coordinating and managing all administrative aspects of product repair and service activities for JAE LLC repair operations. This role serves as the primary liaison between customers (internal and external), repair supervisors, supply chain, sales, and sales operations teams to ensure timely processing, tracking, documentation, invoicing, and communication of repair orders. The position plays a critical role in maintaining customer satisfaction, repair turnaround times, and operational efficiency.

• Manage repair orders from receipt of repair, quotes, closing of orders, and shipment.
• Track repair status and ensure timely completion.
• Serve as the primary customer contact for repair updates and issue resolution.
• Maintain accurate service records, and ERP transactions.
• Coordinate with technicians, purchasing, quality, and logistics teams.
• Support compliance with company quality and documentation requirements.
• Track parts availability and coordinate procurement requirements for repairs.
• Analyze trends and support continuous improvement initiatives within repair operations.
• Generate weekly and monthly repair activity reports as required
• Track key performance indicators (KPIs), including: repair turnaround time, quote response time, on-time delivery, repair backlog, and customer service
• May be assigned additional responsibilities as needed.

• Strong organizational and multitasking skills.
• Exceptional customer service and communication skills.
• Advanced Microsoft Excel skills.
• Proficiency with ERP and service management systems.
• Ability to prioritize multiple repair orders in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Attention to detail and accuracy in documentation.

• Associate's or Bachelor's degree preferred.
• 5+ years of experience in repair administration, service operations, or manufacturing support.
• Experience with ERP systems (SAP, Oracle, Epicor, Dynamics, etc.).
• Strong organizational, communication, and customer service skills.
• Proficient in Microsoft Excel and data management.
• Other:
  Electronics import/export processing experience preferred
• Fluent in written and spoken Japanese preferred

BUSINESS TRAVEL:
This position is an office based environment and requires no traveling.

PHYSICAL DEMAND:
This position requires occasional lifting up to 30lbs.