Assistant General Manager

Overview

Goldfish Swim School is a rapidly growing, award‑winning franchise that offers paid training, flexible shifts, and advancement opportunities for the right candidate. We change lives by helping children reach their goals in a 90‑degree pool, while rewarding hard work with shout awards, gift cards, and fun social events.

• Leadership roles
• Flexible hours
• Increased social opportunities
• Future references and referrals

• Ability to work with children
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)

The Assistant General Manager oversees the quality and success of daily operations, including staffing, pool operations, cash management, customer service, retail, vending, private party operations, and employee activities.

• Directs daily operations to ensure the school runs according to GSS standard operating procedures.
• Assists General Manager and department managers with daily tasks.
• Manages staff to ensure high productivity, excellent performance, and positive employee satisfaction.
• Trains and oversees aquatics department to provide superior swim instruction.
• Provides sales and marketing training to all qualified sales staff.
• Provides direction in retail and vending departments to achieve proper mix of products and pricing.
• Trains and oversees private party staff to maintain GSS standard operating procedures.
• Gains knowledge in Links software for bookings, class scheduling, reporting, and administrative functions.
• Maintains high level of competence in GSS pool operations for a safe and sanitary swim environment.
• Initiates and oversees workplace employee activities (“Fun” Department) to improve employee satisfaction.
• Directs implementation of the Emergency Action Plan and all safety procedures, training current staff on GSS EAP.
• Maintains current certifications and stays up‑to‑date professionally on aquatics and management field.
• Fulfills other duties as assigned by the Employer.

High school diploma or GED required. Bachelor’s degree or higher preferred. Certified lifeguard, youth sports instructor/coach, camp counselor, or childcare provider experience required. Two or more years of management experience preferred. Two or more years as a swimming instructor preferred.

Lifeguard, CPR/AED, and first aid certification required. Shallow water attendant highly recommended.

Regular exposure to heat and humidity; noise level usually moderate.

Integrity
• Compassion
• Trust. We believe in nurturing a culture that provides WOW! customer service, celebrates extraordinary results, and creates a golden experience.