Customer Service Associate Team Leader; Front End Support Assistant Manager

Customer Service Associate Team Leader (Front End Support Assistant Manager)

Join as a Customer Service Associate Team Leader (Front End Support Assistant Manager) at Whole Foods Market.

$19.05/hr – $33.20/hr

• Assist the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects.
• Lead and develop Team Members, ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times.
• Perform work in accordance with team and store Standard Operating Procedures.
• Support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety.
• Resolve customer questions and concerns; work with the Team Leader to resolve team concerns or issues.
• Evaluate and document Team Member work performance.
• Act as point person and department head in absence of Team Leader.
• Consistently communicate and model WFM vision and goals.
• Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintain awareness of customer flows and needs and direct Team Members to satisfy and delight customers.
• Select, train, develop, mentor, motivate, and counsel Team Members to sustain a high-performance team and minimize turnover.
• Provide timely, thorough, and thoughtful performance evaluations.

• High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.
• Demonstrates advanced product knowledge and maintains awareness of new products.
• Growth mindset toward greater responsibility and ownership.
• Desire to coach and mentor others for growth.
• Excellent interpersonal, motivational, team‑building, and customer‑relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Advanced knowledge of regulatory and safety policies and procedures.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Demonstrated decision‑making ability, leadership skills, and ability to prioritize and delegate.
• Proficiency with email, Microsoft Office, and operations‑related applications.

• 18+ months retail Team Member experience and 6+ months of supervisory experience.

• Must be able to lift 50 pounds.
• 8‑hour work day: standing/walking 6‑8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Motion: bending, twisting, squatting and reaching.
• Exposure to FDA‑approved cleaning chemicals.
• Exposure to temperatures: 90°F.
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

The purpose of this document is to provide a general summary of essential responsibilities for the position and is not an exhaustive list. Requirements build as one progresses through the job levels, so any duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position.

An individual must demonstrate successful performance in current position before being considered for promotion. Promotion requires a business need and the candidate must be the most qualified person. Completion of milestones such as an advanced degree or certification does not guarantee promotion.

The wage range for this position is $19.05‑$33.20 hourly, commensurate with experience. Whole Foods Market offers Whole Benefits, which may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and other benefit programs. Eligibility is determined under the applicable Whole Benefits plan at date of hire.

Whole Foods Market provides a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.

Whole Foods Market works with job sites like Indeed, Linked In, and Zip Recruiter to promote opportunities. Please apply via our site.