Security Officer

Overview At Houston Methodist, the Security Officer position is responsible for maintaining a safe and secure environment for patients, staff and visitors by patrolling and monitoring hospital premises and personnel. This position provides assistance with personal protection, traffic control and emergency response services. The Security Officer position may employ Houston Methodist-approved defensive tactics to ensure patient, staff and visitor safety.

Houston Methodist Standard
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY:
    We are honest and ethical in all we say and do.
  • COMPASSION:
    We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY:
    We hold ourselves accountable for all our actions.
  • RESPECT:
    We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE:
    We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

• Maintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff and assets.

• Uses professional telephone etiquette. Communicates effectively with management and coworkers on tasks, processes and procedures.

• Actively responds to requests for personal security coverage, assistance with directions, information and guidance.

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

• Secures premises and personnel by patrolling facilities; monitoring surveillance cameras; monitoring access points permitting entry as needed, which may include morgue area.

• Responds to all radio dispatches, answers calls and complaints and accurately assesses, responds timely, provides appropriate assistance and makes recommendations as needed for all emergent situations.

• Accurately communicates and/or generates and completes reports by recording occurrences, information, observations, surveillance activities and conducting witness interviews.

• Responds immediately to all emergency codes and takes appropriate action.

• Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness and HIPAA.

• Prevents loss and damage by reporting irregularities, informing violators of policy and procedures.

• Utilizes and maintains HM and department equipment according to manufacturer specifications.

• Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.

• Implements actions that promote workplace safety culture and proactively prevents workplace violence.

• Supports hospital and department goals and offers innovative solutions through participation in department projects. Assumes responsibility for self-growth and development by…