Customer Service Representative

U-Haul is looking for friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U‑Haul’s exceptional service, inspecting and maintaining equipment and helping customers across our centers using the latest technology.

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• Met Law Legal program
• Met Life auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• Life Lock Identity Theft Protection
• Critical Illness / Group Accident Insurance
• Dave Ramsey’s Smart Dollar Program

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Operate a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

The work involves moderate risks or discomforts that require special safety precautions, such as working around moving parts or machines, fumes or irritant chemicals. Protective clothing or gear (masks, goggles, gloves, shields) may be required.

The job requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs, assisted or unassisted.

Pay Range: 15 – 17 USD per hour

Location:

4599 Allentown Rd, Suitland, Maryland 20746

Type:
Part‑Time

Reference Number: R222286

U‑Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.

Since 1945, U‑Haul has been serving do‑it‑yourself movers and their households. Like many successful ventures, the concept for U‑Haul was generated out of need. After World War II, the widespread need for do‑it‑yourself moving equipment that would be available on a one‑way, nationwide basis led to the creation of U‑Haul. The co‑founders, L.S. “Sam” Shoen and Anna Mary Carty Shoen, recognized this need and acted upon it, spreading the cost of ownership among many users and facilitating mobility across the U.S. and Canada.

U‑Haul Holding Company and its family of companies have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U‑Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. This policy does not apply to team members hired before that date.