IT Specialist II

Are you ready for an exciting career in the financial services industry? If so, Andrews Federal is the place for you! Andrews Federal is a transformative, international financial institution, proud to serve our military and communities. Our top priority remains to help our members achieve financial wellness.

With a positive workplace culture embedded in every aspect of our DNA, our organization has been certified as a Great Place to Work for 3 years. Andrews Federal offers a highly competitive compensation and benefits package to maintain a happy and healthy workforce.

As our organization continues to thrive, we seek a highly motivated workforce that is not afraid to provide innovative solutions within the financial services industry. Our leaders encourage collaboration and new ideas as we continue to serve our global membership.

Some of the perks of working at Andrews Federal include:12 paid holidays a year including your birthday

Affordable healthcare plans and Employer Paid FSA accounts

Career development , training opportunities, career coaching, and tuition reimbursement

Retirement plans with a competitive matching option

Childcare stipend to help working familiesPRIMARY FUNCTION:
The IT Specialist II provides onsite and remote technical support for Andrews Federal Credit Union's overseas operations. This position supports workstations, laptops, mobile devices, Microsoft 365 applications, branch technology, network connectivity, telecommunications, servers, and related IT infrastructure.

The IT Specialist II performs routine installation, maintenance, troubleshooting, equipment replacement, and technical support while coordinating more complex infrastructure, network, security, and systems issues with the appropriate stateside engineering teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES Provide Level I and Level II technical support to Credit Union employees at overseas locations, both onsite and remotely. Troubleshoot hardware, software, operating system, application, printing, peripheral, and connectivity issues.

Serve as the primary onsite IT contact for overseas operations and coordinate technical issues, projects, equipment deployments, and escalations with stateside Infrastructure, Network Engineering, Information Security, application support teams, and outside vendors.

Manage IT incidents and service requests by documenting, prioritizing, troubleshooting, resolving, and escalating issues as appropriate. Maintain accurate ticket records and keep users informed through resolution.

Install, configure, deploy, maintain, troubleshoot, and replace endpoint equipment, including workstations, laptops, mobile devices, printers, monitors, peripherals, and approved software. Diagnose hardware problems and replace or upgrade supported components as needed.

Provide Microsoft 365 and user-access support, including Outlook, Teams, One Drive, Microsoft Office applications, account access, authentication, and approved onboarding, transfer, and offboarding activities. Escalate administrative or platform-level issues when necessary.

Perform first- and second-level network and infrastructure troubleshooting, including wired and wireless connectivity, VPNs, cabling, switches, data closets, and branch network equipment. Perform routine Windows Server troubleshooting as directed and escalate advanced network or server issues to stateside engineering teams.

Support branch technology and telecommunications, including ATMs, printers, scanners, network-connected devices, Microsoft Teams voice services, and other branch equipment. Coordinate application, transaction, or vendor-specific issues with the appropriate internal team or service provider.

Maintain accurate IT asset inventory and equipment accountability for overseas locations. Support the full equipment lifecycle, including deployment, transfer, replacement, inventory reconciliation, and decommissioning.

Support Credit Union information security and technology standards by following established security requirements, assisting with endpoint and infrastructure compliance, validating approved updates and configurations, and promptly escalating suspected security incidents, vulnerabilities, or unauthorized activity.

Maintain technical documentation and participate in technology projects affecting overseas locations, including upgrades, migrations, deployments, and branch installations. Travel to overseas branches and participate in after-hours or on-call support as required.

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