ITSM Strategy Lead: ServiceNow & Governance Expert
Listed on 2026-10-06
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IT/Tech
IT Business Analyst, IT Specialist, IT Project Manager, IT Support
Ignite IT is seeking a Senior ITSM Engineer to establish, standardize, and improve enterprise IT Service Management processes. You will define enterprise processes for Incident, Problem, Change, Request, Configuration, Knowledge, and Service Level Management, and drive governance forums such as CCBs and ERBs.
The role bridges operational processes with Service Now, translating requirements into workflows, automation, dashboards, and platform enhancements to support IT governance across the
We are seeking a motivated ITSM Strategy Lead:
Service Now & Governance Expert to join Ignite IT in Suitland, MD, United States.
Learn more about the ITSM Strategy Lead:
Service Now & Governance Expert role in the description above.
We appreciate your interest in this position.
Join Ignite IT and contribute to our ongoing work.
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