Telephony Technician

Description

Telephony Technician

Location: Suitland, MD
Clearance Required: Active TS/SCI

Leidos is seeking a Telephony Technician to support the Office of Naval Intelligence (ONI) mission at the National Maritime Intelligence Center (NMIC) in Suitland, MD. In this role, you will help maintain and enhance critical voice communications systems that directly support national security operations. You’ll work with a talented team to ensure reliable telephone services, deliver exceptional customer support, and assist in modernizing legacy telephony technologies.

This role is open to candidates across a range of experience levels. The scope of the position and corresponding compensation will be aligned with the selected candidate’s background and expertise.

Primary Responsibilities

• Support day‑to‑day operation and maintenance of enterprise telephone systems, including PBX and voicemail platforms.
• Complete moves, adds, and changes (MAC) for users and equipment, ensuring accurate updates to system databases.
• Troubleshoot telephony issues, diagnose service disruptions, and coordinate repairs as needed.
• Provide responsive customer service, user training, and support for service requests in accordance with established SLAs.
• Assist in the transition from legacy telephony systems to modern enterprise solutions.

Required Qualifications

• Bachelor’s degree with 2+ or 4+ years of experience;
  Associate’s degree with 4+ or 6+ years of experience; HS Diploma/ GED with 6+ or 8+ years of experience.
• Active TS/SCI clearance in DISS and required program access.
• Active Security+ or higher certification.
• Experience with enterprise telephony systems (PBX, voicemail, wiring, cabling).
• Strong problem‑solving skills and ability to work independently.
• Excellent communication and customer service skills.

Preferred Qualifications

• Experience with Nortel/Avaya PBX or Call Pilot systems.
• Background supporting DoD or IC environments.
• Familiarity with Unified Communications technologies.

NITESONI
DABAOPP1

Pay Range $59,150.00 - $

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.