Customer Service​/Service Advisor

Job Title

Customer Service/Service Advisor at Bosselman Enterprises

$16.00 – $25.00 per hour, depending on qualifications and experience.

• Greets customers promptly and provides friendly, competent customer service.
• Coordinates the service center’s scheduling and workflow.
• Creates estimates and work orders, finalizes payments, follows cash handling policies and manages parts ordering.
• Answers customer questions about service outcomes and consults with technicians as needed.
• Understands marketing and sales strategies to finalize transactions.
• Consults with technicians on needed repairs and communicates those needs with the customer.
• Increases knowledge of products and services and understands the industry needs.
• Communicates customer needs to technicians and vice versa.
• Maintains all customer-facing items clean, stocked and up to date.
• Receives merchandise, stocks, and updates showroom pricing.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to technicians within company guidelines.
• Practices and adheres to all safety policies to ensure a safe environment.
• Reports work in a timely manner according to schedule.

• Assists with other duties as assigned.

• This position has no supervisory responsibilities.

• Retail or guest service experience preferred.

• Valid driver’s license and insurance.
• Knowledge of parts inventory.
• Ability to complete the Service Advisor New Team Member Training within the first 90 days.
• Proficient computer use.
• Strong reading, writing, and math skills.
• Positive, enthusiastic attitude.
• Adaptability to change.
• Excellent communication skills.
• Flexible schedule; may require weekends and evenings.
• Reliable transportation and phone.
• English language proficiency (if applicable).
• Friendly, courteous, and prompt customer service.
• Teamwork orientation.

• Occasional lifting/moving up to 50 lbs. Frequently stand, walk, use hands and fingers, reach, talk, and hear; occasional sit, climb, balance, stoop, kneel, crouch or crawl.

• Paid vacation.
• 401(k) with matching contributions.
• Health, dental, and vision insurance.
• Short- and long-term disability insurance.
• Life insurance.
• Clear growth path.
• Pay Activ on-demand pay (access to earned wages).