IT Support Tech

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the St. Louis and Kansas City areas.

IT Support Technician to join our team.

• Provide hands-on technical support for Windows-based workstations, laptops, mobile devices, printers, and peripheral equipment.
• Deliver Tier 1 and Tier 2 support for end users in a fast-paced enterprise environment.
• Manage incidents, service requests, asset records, and documentation through an IT service management platform.
• Image, configure, deploy, and maintain end-user devices using enterprise endpoint management tools.
• Troubleshoot hardware, software, networking, and device-related issues.
• Set up and deploy new workstations, laptops, tablets, and associated peripherals.
• Prioritize and manage incoming support requests independently while maintaining strong customer service standards.
• Maintain accurate documentation of technical work, inventory, and local IT assets.
• Provide onsite support across multiple facilities within the region as needed.
• Participate in a rotating on-call support schedule.

• 2+ years of IT support experience in a professional environment.
• Strong experience supporting Windows 10 and Windows 11 operating systems.
• Experience using Service Now or a similar IT service management platform.
• Experience imaging and deploying devices using SCCM or comparable endpoint management tools.
• Familiarity with desktops, laptops, tablets, printers, and other end-user technologies.
• Excellent troubleshooting, organizational, time management, and customer service skills.
• Ability to work independently and effectively prioritize multiple support requests.
• Valid driver's license and reliable transportation for regional travel.

• 5+ years of IT support experience.
• Experience coordinating technical projects or supporting project initiatives.
• Experience supporting users in a healthcare, regulated, or complex enterprise environment.
• Familiarity with Microsoft Surface devices, Apple devices, and enterprise endpoint management practices.

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.