Customer Service​/Service Advisor

Join to apply for the Customer Service/Service Advisor role at Boss Truck Shops Inc.

This range is provided by Boss Truck Shops Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$16.00/hr - $25.00/hr

The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services, and contacting customers to update them about their vehicle’s repair status.

• Paid vacation
• 401K with matching contributions
• Health, dental, and vision insurance
• Short- and long-term disability insurance
• Life insurance
• Clearly defined path for growth
• On-demand pay with Pay Activ (access to earned but not yet paid wages)

• Greets customers promptly and provides friendly, competent customer service.
• Coordinates the service center’s scheduling and workflow.
• Creates estimates and work orders, finalizes payments, follows all cash handling policies, and manages parts orders for all jobs.
• Answers customer questions about service outcomes and consults with Technicians as needed.
• Understands marketing and sales strategies to finalize transactions.
• Consults with Technicians about needed repairs and communicates these needs with the customer.
• Increases knowledge of products and services to better serve the industry.
• Communicates customers’ needs to Technicians and vice versa.
• Maintains all customer‑facing items cleaned, stocked, and up to date.
• Receives merchandise, stocks, and updates pricing for all showroom products.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within company guidelines.
• Practices and adheres to all company safety policies and procedures.
• Reports work in a timely manner when scheduled.

• Assists with other duties as assigned.

• This job has no supervisory responsibilities.

Education and/or Experience

• Retail or guest service experience preferred.

Minimum Qualifications

• Valid driver’s license and insurable to drive.
• Able to maintain working knowledge of parts inventory.
• Complete the Service Advisor New Team Member Training within the first 90 days.
• Work efficiently on the computer system.
• Read, write, and perform math skills.
• Maintain a positive, enthusiastic attitude.
• Show flexibility and adapt to change when required.
• Demonstrate excellent communication skills.
• Work a flexible schedule, including weekends and evenings.
• Have reliable transportation and phone.
• Communicate in English (if applicable).
• Deliver friendly, courteous, and prompt customer service.
• Work cooperatively with other team members.

• Occasionally lift or move up to 50 lbs. Frequently stand, walk, use hands and fingers, reach with hands and arms, talk, and hear; occasionally sit, climb, balance, stoop, kneel, crouch, or crawl.

Entry level

Full-time

Customer Service

Consumer Services

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