IT Service Desk Specialist

As an IT Service Desk Specialist-I, you will be a key player in ensuring the efficiency and reliability of our IT systems. You will manage and maintain our hardware, troubleshoot technical issues, and provide expert support to end-users.

• Troubleshooting and resolving user issues with computers, IP-based phones, Printers, and other office equipment.
• Installing and configuring new computers, IP-based phones, printers, and other office equipment.
• Monitoring the Ticketing System and responding to new tickets as they arrive.
• Maintaining a log of work done and actions taken to resolve the issue that prompted the ticket.
• Assisting in maintaining an accurate inventory of IT supplies and equipment
• All other duties assigned

• Ability to think on your feet and display effective critical thinking skills
• Ability to work with minimal supervision or in some cases alone
• Familiarity with Google Workspace / Microsoft and the use of assessment tools and documentation
• Unparalleled customer service
• Ability to be on the weekend on call at a minimum of 1 weekend per month with an occasional second-weekend on-call 7a-7p

• 6mo to 3 years of IT helpdesk experience
• Ability to work a flexible schedule including after-hours or weekends.
• CompTIA A+, Network+, and or Security+ preferred but not required

• This position may require the ability to perform tasks that involve sitting, standing, walking, lifting, computer work and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodations.

• Medical.
• Dental.
• Vision.
• Supplemental life.
• PTO.
• 401(K).
• Company-branded merchandise.
• Community events.
• Company-funded continued education opportunities.
• Discounts and perks through locally owned businesses.
• Free Lunch Fridays!

• Signature Solar is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.