Technical Support Agent – IT Solutions
Listed on 2026-01-12
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IT/Tech
Technical Support, HelpDesk/Support
Requirements
- Ability to thrive in a fast‑paced setting and adjust to shifting priorities
- Exceptional verbal and written communication capabilities
- Strong focus on detail and accurate documentation
- A minimum of 2 years of experience in customer service is preferred
- Previous experience in technical support is advantageous, but not essential
- Handle a large volume of incoming calls and emails from customers
- Investigate, question, and troubleshoot technical issues reported by customers to precisely determine root causes
- Assist customers with step‑by‑step troubleshooting methods using clear and effective communication
- Simplify and convey technical concepts and solutions to customers with varying levels of technical expertise
- Accurately document all customer interactions, troubleshooting processes, and solutions in our ticketing system
- Collaborate with team members and escalade issues when necessary
- Carry out additional responsibilities as assigned
We are seeking a dedicated Technical Support Associate to offer outstanding support by addressing incoming calls and emails, troubleshooting technical challenges, and providing precise solutions. This position is perfect for individuals who thrive on problem‑solving, enjoy engaging with customers, and excel in a dynamic, team‑oriented atmosphere. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and opportunities for continued education.
Our team participates in community events and team‑building activities, fostering a collaborative and enjoyable work environment. This position requires on‑site work, with a commitment to a 40‑hour work week, which includes a rotating Sunday shift.
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