Operations Support and Project Specialist

• Location 2621 Maplewood Dr,Sulphur, LA, 70663,United States
• Employee Type Full Time Non-Exempt

Description

• The Operations Support & Project Specialist provides flexible operational support across electronic banking and deposit operations while assisting the Chief Operations Officer with special projects, audits, process improvement, application support, and broader bank initiatives. The position serves as a cross-trained backup for essential electronic banking and deposit operations functions, helps frontline and operations staff resolve application issues, maintains assigned SharePoint sites and operational resources, and coordinates vendor support tickets through resolution.
  
  The role requires sound judgment, attention to detail, confidentiality, adaptability, technical aptitude, strong problem-solving skills, and the ability to manage routine operational deadlines while advancing project-based assignments. This role requires communicating professionally with employees, customers, vendors, auditors, and other third parties while safeguarding confidential and non-public information. Must maintain working knowledge of applicable bank policies, procedures, products, systems, controls, and regulatory requirements
• Assist with electronic banking tasks such as maintenance, daily processing, report review, exception handling, transaction research, disputes, returns, and reconciliations in accordance with established procedures and assigned authority.
• Serve as a trained backup for assigned electronic banking functions, including online and mobile banking, ACH, wire transfers, remote deposit capture, bill pay, positive pay, debit card support, and related customer or employee inquiries.
• Provide deposit operations support by reviewing reports and processing items such as unposted items, returned items, posted exceptions, stop payments, reclamations, chargebacks, ACH returns, account maintenance, returned mail, dormant account activity, and other assigned operational items.
• Assist frontline and back-office employees with escalated application support, access issues, workflow questions, and troubleshooting involving deposit and electronic banking systems.
• Submit, document, monitor, and follow up on vendor support tickets for application errors, service interruptions, configuration questions, and troubleshooting needs; maintain clear records of issue status, testing, resolution, and outstanding follow-up.
• Maintain a variety of applications through release updates, configurations, and BCR controls with proper change control documentation and authority approval.
• Attend quarterly webinars to optimize application functionality and make recommendations to management.
• Escalate system issues, security concerns, processing errors, or unresolved vendor items to the appropriate manager, Information Technology resource, vendor contact, or bank officer.
• Maintain assigned SharePoint sites, pages, document libraries, lists, links, permissions requests, and operational content so information remains organized, current, and accessible to authorized employees.
• Publish and update approved procedures, job aids, forms, project resources, training materials, and other operational documents on SharePoint using established naming, versioning, retention, and access practices.
• Support the Chief Operations Officer with special projects and bank-wide initiatives by gathering information, organizing project documentation, tracking milestones and action items, coordinating follow-up, testing changes, and preparing status updates or management reports.
• Assist with internal audits, external audits, regulatory examinations, compliance reviews, risk assessments, and control testing by gathering requested documentation, organizing evidence, tracking requests, validating information, and monitoring remediation items as assigned.
• Perform operational quality-control reviews involving account maintenance, documentation, system access, account setup, transaction processing, and adherence to approved procedures; communicate exceptions or recurring issues to management.
• Compile recurring and ad hoc operational reports, exception summaries, project trackers, and other management information as requested.
• Assist with customer research requests, legal requests, subpoenas, asset verification requests, and related documentation when assigned and in…