Operations Manager

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• Operations Management – Manage NDT operations for assigned location in accordance with applicable codes, standards, equipment utilization, specifications, and procedures. Prepare work schedules and assign specific duties. Oversee equipment calibration and shop maintenance. Maintain sufficient supplies and equipment to support operations and specific projects. Monitor suppliers for quality and cost of provided goods or services. Interview and hire new team members as needed to support growth.
  
  Visit job sites to provide support and consultation as needed. Oversee projects to ensure timely completion and the meeting of deadlines.
• Safety – Review Job Safety Assessments and ensure that staff have proper safety equipment and supplies on hand. Maintain up to date knowledge of applicable safety policies and procedures. Direct and monitor safety standards in the work environment and ensure safety of staff. Ensure that staff respond to random drug screens following required protocols. Monitor annual drug and alcohol testing dates;
  
  ensure that employees are current for client access. Assist Safety Manager to ensure that all employees receive and maintain required training.
• Leadership – Model excellent customer service, work ethic, professional attire and conduct, safety focus, and positive attitude for your team. Effectively communicate expectations to employees and provide meaningful and timely feedback on their performance. Meet with employees individually to determine their individual professional development goals. Provide opportunities for employees to acquire new skills and certifications.
• Teamwork – Foster strong team culture. Support and utilize other PROtect locations with manpower and equipment when possible to maximize DBI resources.
• Documentation – Review and correct work orders, invoices, time records, and expense reports prior to submission to accounting for processing. Review inspection reports and follow up with technicians for corrections/updates as needed.
• Sales – Set up projects in accounting system. Initiate customer Master Sales Agreements (MSAs) and contracts. Assist with the completion and submission of project bids and RFPs. Negotiate prices and terms of service agreements under the direction of the VP of NDT Operations. Review monthly and quarterly reports to track performance. Implement assigned strategies to develop client base.

• Assist with accounts receivable collections as needed.
• Assist with marketing opportunities as directed.
• Maintain annual inventory of equipment and facilities.
• Other duties as assigned.

• NDT Methods – Strong knowledge of multiple NDT methods and their applications.
• Organization – Strong organizational skills, follow-through, and attention to detail. Ability to meet deadlines and manage multiple priorities effectively.
• Communication – Strong verbal and written communication skills.
• Safety – Strong knowledge of applicable safety regulations, policies, and procedures.
• Customer Service – Excellent customer service skills.
• Problem Solving and Critical Thinking – Able to trouble‑shoot effectively and timely. Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Teamwork – Strong team focus and ability to work effectively as part of a team. Able to provide instruction to others effectively and professionally. Able to remain calm during stressful situations.
• Software – Ability to learn and utilize technology.
• Able to Work a Demanding and Flexible Schedule – Strong work ethic required. On call 24 hours a day by phone to respond to call‑out opportunities and emergencies. Travel approximately 20%.
• Physical Demands – Able to occasionally lift and carry objects up to 75 pounds on loose, rough or uneven terrain. Able to exert maximum muscle force to lift, push, pull, or carry objects up to 150 pounds with assistance. Climbing and working at heights, balancing, stooping, kneeling, crouching, reaching, handling, standing for long periods,…