Lead Public Safety Telecommunicator; Office Automation

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Major Range Test Facility Base (MRTFB) to recruit and appoint qualified candidates to positions in the competitive service.

This position is located with the Directorate of Emergency Services, White Sands Missile Range, New Mexico.

• Serve as a Lead Public Safety Telecommunicator responsible for leading four Public Safety Telecommunicators dispatching Fire, Emergency Medical Service (EMS), and Law Enforcement (LE) responders.
• Monitor alarms and activate Mass Notification Systems in an Army Garrison Public Safety Answering Points 911 Centers.
• Instruct shift employees in specific duties, adjusting work assignments based on priority.
• Perform crisis intervention with distraught emergency callers during high‑risk situations until appropriate emergency field units arrive on scene.
• Dispatch police, fire, and emergency medical service personnel.
• Exercise quick decision‑making when dealing with public safety emergencies under stressful conditions.
• Serve as Terminal Agency Coordinator (TAC) or Local Agency Security Officer (LASO) for the agency’s National Crime Information Center and Criminal Justice Information Services (NCIC/CJIS) terminals.
• Ensures all policies and regulations are followed and ensures safety in operations and training.
• Provide in‑service training and assistance to employees as needed.

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
• Position requires working an alternate work schedule, which requires an uncommon tour of duty, including nights, weekends, and holidays.
• Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time.
• Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time.
• This position requires certification in cardiopulmonary resuscitation with Automatic External Defibrillator (AED) training.
• This position requires a New Mexico State Division of Criminal Information Full Operator Certification within 6 months of employment.
• This position requires Telecommunicator I and II certification within 12 months of placement within the position.
• This position requires the incumbent to wear prescribed uniform and/or other personal protective equipment while on duty.
• Within 16 weeks from the date of employment, employee will be required to demonstrate reasonable proficiency at locally established training guidelines on the use of E911, CAD, Land Mobile Radio (LMR), and station alerting software and equipment.
• Incumbent must pass a pre‑employment fingerprint‑based criminal history investigation for any location that accesses Criminal Justice Information Systems.
• This position must complete the National Incident Management System (NIMS) IS 100, 300, 700, 800, and 907 courses.
• The incumbent is responsible for attaining continuing dispatch education (CDE) requirements through in‑service training that is offered locally and to pass in accordance with predetermined course requirements.
• Incumbent must meet established hearing and vision tests.
• This position has a Temporary Duty (TDY) or business travel requirement of 25% of the time.
• The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver’s License in one of the 50 U.S. states or possessions to operate vehicles.
• Appointment to this position is subject to a one‑year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.
• The duties of this position meet the criteria for compliance with Federal and Department of the Army Drug Free Workplace Programs. Detection of the presence of drugs is warranted.