Event​/Security , Queen's StuCons

Alma Mater Society, 87 Union Street, Kingston, Ontario, Canada

The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS‑affiliated programs at Queen’s University. AMS is a not‑for‑profit entity created to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs.

It is bound by the by‑laws and corporate philosophy of our mission and operating statements as set out in the AMS constitution.

In addition to providing wage‑based service staff positions for students wanting employment, AMS seeks to support the Society’s broader objectives through the provisioning of a high quality, relevant range of student‑funded services, that provide a wide range of employment opportunities and meaningful out‑of‑classroom learning and skill acquisition experiences for students.

Upon being hired, all QSC Event Level Staff have the opportunity to be promoted to QSC Security Level Staff. All QSC Security Level Staff must hold all three of these certifications to be considered for this position.

The Queens Stu Cons (QSC) is a student safety service that embodies the unique idea of students being responsible for students. QSC works to uphold the AMS and university rules and regulations at sanctioned events and venues. Most often, we can be found working at the Queens Pub (QP), Clark Hall Pub (CHP), sporting events, concerts, speaker series, conferences and formal events.

The QSC is the only service of its kind in North America, which represents the commitment of the AMS to the tradition of students’ abilities to lead and supervise each other. QSC offers an exciting and dynamic work environment, where challenges regularly require staff to make sound judgments and leadership decisions while interacting with staff and students from a large diversity of backgrounds.

• Perform ‘Crowd Control’ and ‘Verbal Intervention’ measures at student‑run events.
• Attend mandatory Smart Serve training and demonstrate skills and practices of said training while in the field.
• Maintain a calm and professional attitude in the case of dealing with incidents and sensitive scenarios/patrons on shift in a non‑confrontational manner.
• Be friendly and greet all patrons as they enter an establishment or event.
• Uphold a higher standard of responsibility while frequenting QP, Clark Hall Pub, and other AMS sanctioned events.
• Maintain strict confidentiality while carrying out duties of a Stu Cons, particularly regarding the Tri‑Pub Ban List, incident reports, and the running of specific events.
• Complete all assigned tasks efficiently and attentively.
• Attend and fully participate in all in‑person and virtual meetings.
• Respect and adhere to company policies, procedures and ethical standards.
• Maintain timely communication with your direct supervisor.
• Strive to foster a warm, comfortable and respectful atmosphere for all.
• Always serve as a representative of the AMS and its mission statement.
• Complete other duties as assigned.

• Ability to thrive in a fast‑paced environment.
• Ability to act with discretion and maintain confidentiality.
• Ability to intervene in sensitive and high‑stress situations including vulnerable patrons, with patience and compassion.
• Be available for work on dates when QSC services will be in demand, including but not limited to:
  Homecoming, Sci Formal, ASUS Formal, Halloween, and St Patrick’s Day.
• To qualify for security level staffing, individuals must hold a valid Ontario Security Guard license, First Aid and Smart Serve.
• Communication.
• Organization.
• Ownership.
• Attention to detail.
• Cultural sensitivity.

• Flexible hours including nights, weekends and holidays.
• Extended periods of standing and other physically demanding conditions.
• Interaction and collaboration with coworkers, management and the Queen’s community.

The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.