Member Advisor - Member Experience Center

Member Advisor - Member Experience Center

Job Category
:
Retail

Requisition Number
: MEMBE
001417

• Posted :
  December 29, 2025
• Full-Time
• On-site

Showing 1 location

• Serves as a primary contact for members via phone, chat, and email
• Assists members with account maintenance, inquiries, disputes, and general service needs
• Provides support for online and mobile banking, including troubleshooting access and functionality
• Handles debit and credit card inquiries, transactions, and related issues with accuracy and care
• Processes member requests, including transfers, payments, and wire transfers
• Ensures all transactions are completed accurately and in accordance with REV policies and procedures
• Maintains proper documentation and adheres to compliance and security standards
• Navigates multiple systems and platforms efficiently, including Genesys Cloud, Keystone, and Synergy
• Manages multiple communication channels simultaneously in a fast‑paced environment
• Utilizes technology to resolve member needs quickly and effectively
• Demonstrates empathy, professionalism, and problem‑solving skills in every interaction
• Educates members on REV products, services, and affiliated offerings to support their financial needs
• Identifies opportunities to enhance the member relationship while maintaining a service‑first approach
• Works collaboratively with team members to ensure consistent service delivery
• Upholds REV’s values and commitment to exceptional member experiences
• Assumes additional responsibilities as required to support departmental and organizational goals
• Assumes responsibilities for related duties as required or assigned

• High school diploma or equivalent required

• Strong communication and listening skills
• Detail‑oriented with a high level of accuracy
• Ability to thrive in a fast‑paced, multi‑tasking environment
• Comfort using multiple systems and digital platforms
• Commitment to delivering excellent member service

• Team Player:
  Works well as a member of a group
• Dedicated:
  Devoted to a task or purpose with loyalty or integrity
• Detail Oriented:
  Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic:
  Shows intense and eager enjoyment and interest
• Ability to Make an Impact:
  Inspired to perform well by the ability to contribute to the success of a project or the organization
• Growth Opportunities:
  Inspired to perform well by the chance to take on more responsibility
• Goal Completion:
  Inspired to perform well by the completion of tasks
• Self‑Starter:
  Inspired to perform without outside help

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60‑1.35(c)

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.