Account Relationship Specialist

Account Relationship Specialist

Position:
Account Relationship Specialist at The Post and Courier, supporting the Summerville Communications advertising sales team. The role assists with administrative sales functions and account fulfillment to maximize selling time and revenue generation.

• Manage new and existing accounts with a focus on delivering first‑class customer service, client satisfaction, and retention.
• Help create digital solutions that meet and exceed client expectations by delivering the right results at the right time.
• Provide administrative assistance to account executives, sales managers and advertising management to maximize their time selling and generating revenue.
• Order ads in the ad billing system.
• Handle all creative work for the account list; requesting proofs through the creative system, uploading camera‑ready artwork, etc.
• Complete paperwork, such as client information for account set‑up, data for client profiles, adjustments, and contracts.
• Assist in the preparation of custom sales presentations at the request of account executives and sales managers.
• Manage ongoing client digital marketing campaigns by submitting insertion orders to set campaigns live, submitting revision tickets, requesting digital creative, requesting reporting, etc.
• Task and project management for advertising‑related initiatives.
• Assist in readers choice programs and other interactive contests and initiatives.
• Manage ad fulfillment for special sections and other unique print publications produced by Summerville Communications.
• Keep the sales team updated with all sales materials and premium positions.
• Research account history including revenue information, trends, and billing issues.
• Assist with rate referrals, product information, billing disputes, ad insertion orders and other client questions or concerns in a pro‑active, positive manner.
• Investigate problems and inquiries with appropriate departments to resolve client issues and report the results to the appropriate sales executive and manager.
• Provide quality customer service to all accounts from the initiation of the ad through publication and follow‑up on results primarily through phone and email communication.
• Assist in managing and completing reports in a timely manner as requested.
• Manage account lists aging report and all necessary billing collections in partnership with the corporate collections team.
• Request digital campaign reports and share with clients as needed.
• Attend sales meetings and training sessions as requested to obtain essential job information.
• Attend events and networking opportunities on behalf of Summerville Communications.
• Log all communication in Hub Spot CRM.
• Keep the team updated on changes in product or process. Assist in the organization of team information and documents.
• Perform other duties as assigned.

• Bachelor’s degree preferred, or equivalent combination of education and experience.
• Two years of sales, marketing, or customer service experience.

• Excellent written and verbal communication skills.
• Strong organizational and time‑management skills plus the ability to multi‑task.
• Attention to detail, deadlines, and problem‑solving skills.
• Excellent interpersonal and presentation skills.
• Ability to change priorities and keep on schedule in a fast‑paced environment.
• Proven track record of excellence in administrative support.
• Proficiency in MS Office – Word, Excel, PowerPoint.

Regularly required to sit for long periods of time; close eye work on computer screen; required to stand, walk, reach with hands and arms, bend and stoop; light to moderate lifting 15‑30 pounds. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes, and is sometimes subject to outside environmental conditions.

Some local travel will be required.