Sr. Order Management Analyst

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United with a mission to protect communities from seasonal influenza and global pandemic threats, CSL Seqirus brings together expert staff from around the world. Joining our team means contributing to groundbreaking research and innovative manufacturing processes that improve influenza vaccines.

The Senior Order Management Analyst plays a critical role within the US Commercial Organization, supporting Customer Operations by overseeing customer orders and analyzing demand to ensure optimal fulfillment strategies. This role requires strong collaboration, analytical thinking, and a deep understanding of sales operations cycles including forecasting, purchase orders, allocations, and delivery performance. You will monitor and assess order activity, identify risks, and recommend solutions to enhance customer satisfaction and operational efficiency.

As a strategic partner to Commercial Operations, you will help drive improvements in customer experience and business outcomes.

• Manage end-to-end order fulfillment processes, including demand prioritization, allocation execution, and collaboration with Distribution to ensure timely delivery and alignment with ship plans and inventory strategies.
• Analyze customer account performance and demand trends, ensuring compliance with contractual and regulatory requirements, and provide actionable insights to improve service and reporting tools.
• Utilize systems such as SAP and EDI, demonstrating deep understanding of administrative workflows and proactively identifying gaps and recommending process improvements.
• Collaborate across functions (Customer Service, Demand Planning, Distribution, Sales, IT, Finance) to align priorities, resolve issues, and enhance the customer experience.
• Lead or support cross‑functional projects and system initiatives, acting as a subject matter expert and driving change aligned with strategic goals.
• Apply independent judgment and innovative thinking to solve complex problems, improve operational efficiency, and support policy evolution.
• Conduct forecast and inventory reviews, including point-of-sale trending and shipment forecasting, to support accurate demand planning and customer satisfaction.
• Maintain and improve departmental documentation, including procedures and training materials, and provide backup support for Customer Account Analysts.
• Support customer credit clearance in partnership with Finance and ensure smooth order-to-cash operations.
• Write and execute test cases and scripts, performing regression testing for administrative systems and supporting IT production efforts.
• Champion continuous improvement efforts, identifying opportunities to boost performance, reduce cost, and elevate the overall customer experience.
• Model collaborative behavior, fostering cross‑functional engagement and contributing to a culture of innovation and excellence.

• Bachelor’s degree or equivalent combination of education and experience.
• 3 – 5 years’ experience in order management, order‑to‑cash processes, and analytics or related field.
• Microsoft Office and strong Excel skills required.
• SAP, Model N, inventory management practices, and experience in the pharmaceutical, biotech or healthcare industry preferred.

The expected base salary range for this position at hiring is $80,000 – $95,000
. In addition to base salary, total compensation may also include incentive compensation.

CSL Seqirus employees who work at least 30 hours per week are eligible for benefits effective day 1. We offer resources and benefits from health care to financial protection, supporting employees at every life stage. For more details, please review our benefits site.

CSL Seqirus is part of CSL – one of the largest influenza vaccine providers worldwide. With state‑of‑the‑art production facilities in the U.S., U.K. and Australia, we utilize egg, cell and adjuvant technologies to offer a broad portfolio of influenza vaccines in more than 20 countries.

At CSL, Inclusion and Belonging is at the core of our mission. By celebrating differences and fostering curiosity and empathy, we create a culture that connects with patients, donors and stakeholders, and sustains a diverse workforce.

To learn more about CSL Seqirus, watch our “On the Front Line” video.