Project Delivery Director

Own the experience behind our most important projects.
A senior, client-facing role leading the commercial delivery and customer experience of strategic projects above $250K across North America.
The Role
This role connects Sales, Solution Design, Operations and Customer Service to keep complex projects moving, protect margin and give clients confidence from pre-award through handover. The objective is not simply to administer projects - it is to solve problems early, lead communication well and turn successful delivery into stronger long-term accounts.

• Join major opportunities before award and stay involved through delivery.
• Own the senior client experience from project award to handover.
• Coordinate internal teams, milestones and customer touchpoints across complex projects.
• Flag risk early, resolve issues quickly and protect delivery confidence.

Attend key site meetings and critical handovers where senior presence adds value.
What Success Looks Like

• Major projects are delivered with clear ownership, communication and follow-through.
• Escalations reduce because risks are surfaced and solved earlier.
• Contractors, consultants and end users see The Splash Lab as a dependable design and delivery partner.
• Successful projects generate repeat specifications, follow-on revenue and stronger strategic relationships.

The premium service experience matches the quality of the product and design proposition.

Project Delivery Director

Own the experience behind our most important projects.
A senior, client-facing role leading the commercial delivery and customer experience of strategic projects above $250K across North America.
The Role
This role connects Sales, Solution Design, Operations and Customer Service to keep complex projects moving, protect margin and give clients confidence from pre-award through handover. The objective is not simply to administer projects - it is to solve problems early, lead communication well and turn successful delivery into stronger long-term accounts.

• Join major opportunities before award and stay involved through delivery.
• Own the senior client experience from project award to handover.
• Coordinate internal teams, milestones and customer touchpoints across complex projects.
• Flag risk early, resolve issues quickly and protect delivery confidence.

Attend key site meetings and critical handovers where senior presence adds value.
What Success Looks Like

• Major projects are delivered with clear ownership, communication and follow-through.
• Escalations reduce because risks are surfaced and solved earlier.
• Contractors, consultants and end users see The Splash Lab as a dependable design and delivery partner.
• Successful projects generate repeat specifications, follow-on revenue and stronger strategic relationships.

The premium service experience matches the quality of the product and design proposition.

The Person

A commercially aware project leader who is equally comfortable in front of a client, on a jobsite and around an internal delivery table. You bring strong stakeholder management, practical judgement, calm problem-solving and exceptional follow-through. Experience working with contractors, consultants, architects, designers or end users on complex commercial projects is highly relevant.

Location + Travel

Based with T he Splash Lab in Summit, New Jersey, with national travel to strategic project sites and customer meetings as required.

• Support Sales in closing major projects by building client confidence and reducing perceived delivery risk.
• Identify upsell, scope-growth and longer-term account opportunities.

• Act as the senior point of contact for strategic projects and escalations.
• Maintain proactive communication with contractors, consultants and end users.

• Keep delivery, communication and timelines aligned across internal teams.
• Maintain clear visibility of milestones, actions, risks and customer touchpoints.

• Represent The Splash Lab professionally at key project stages and on site.
• Use project engagement to deepen relationships and identify future pipeline opportunities.

• Support customer-facing decisions where commercial judgement and cross-team coordination are required.
• Help improve the way major projects are managed and communicated over time.

• Maintain…