Supervisor, Patient Access Atlantic Health Medical Center

Job Description

Responsible for coordination and supervision of the Registration, Emergency Department, coordinates and schedules staff across multiple areas. Oversees developing and enforcing policies and procedures, monitoring the accuracy of registration and scheduling data entered by associates. Ensures that proper patient experience protocols are followed, monitors in basket pools, and clears issues in various registration and billing work queues and manages the overall training and coordination of work for the department.

Principal Accountabilities:

• Ensures the accuracy and completeness of daily registrations.
• Responsible for adequate staffing and overage in all Patient Access areas.
• Ensures a high level of quality service provided to patients.
• Responsible for continuing staff education and training.
• Offers guidance to employees related to Point-of-Service collective activity.
• Develops, recommends and implements policies and procedures for the department.
• Interviews and makes hiring decisions to maintain adequate staffing in the department.
• Provides timely performance improvement feedback and coaching.
• Performs other related duties as assigned.

Education:

Required

• High School Diploma/ GED

Preferred

• Bachelor's degree in business or healthcare administration
• Master's degree in business or healthcare administration

Experience:

Required

• (3-5) five years of experience in a healthcare revenue cycle or clinic operations.
• (1
  - 2) two years of related experience in a leadership role.

At Atlantic Health, our promise to our communities is; anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation.

Our facilities and sites of care include:

• Atlantic Health Morristown Medical Center, Morristown, NJ
• Atlantic Health Overlook Medical Center, Summit, NJ
• Atlantic Health Newton Medical Center, Newton, NJ
• Atlantic Health Chilton Medical Center, Pompton Plains, NJ
• Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
• Atlantic Health Goryeb Children's Hospital, Morristown, NJ
• Atlantic Health Centra State Healthcare System, Freehold, NJ
• Atlantic Medical Group
• Atlantic Visiting Nurse
• Atlantic Mobile Health
• Atlantic Rehabilitation

We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• Chosen for 17 years by Fortune as one of the magazine's "100 Best Companies to Work For."
• Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the "World's Best Hospitals" in 2026.
• Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report's  Best Hospital rankings.
• Atlantic Health scored four "A" grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents, injuries and injections, as well as systems hospitals have in place to prevent harm.
• Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Health grades in 2026.
• Named by Becker's Healthcare as one of the "165 Top Places to Work in Healthcare – 2026.
• Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton and Atlantic Health Newton all Forbes Top Hospitals for 2026.
• Named by Newsweek as one…