Onsite Maintenance Technician

The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences,create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

• Support audiovisual, conferencing, and integrated technology environments across multiple client locations, with primary assignment at Summit, NJ and routine onsite support at Fort Washington, PA approximately two days per week during the site stabilization period. Frequency of travel may be adjusted based on operational requirements and business needs.
• Maintain conference room integrity in compliance with SOPs; perform regular preventive maintenance checks (e.g., either report or address troubles such as cable management issues, safety standards non-compliance, etc.).
• Perform up to second level problem determination in conference rooms and event spaces with the assistance of any software tools provided by the client, if necessary. Troubleshoot, assess, and coordinate equipment and systems repair, elevate to level 3 as required.
• Executing all aspects of Integrated Systems including call set up, end user training, troubleshooting, & follow through on escalation of trouble incidents occurring during call.
• Assist with the support and coordination of special events, for high profile senior executive meetings, town halls requiring Integrated Systems, standalone systems, as directed by client including but not limited to the following:
  Setting up, testing, operation, & tearing down of AV equipment. Troubleshoot and make adjustments as needed to projectors, displays, computers, audio and video conferencing equipment and operation of integrated AV systems.
• Interface with technology vendors for equipment servicing, training, etc. whether warranty or routine maintenance.
• Monitor IT data platforms ie. Service Now, etc. Create, update, and resolve trouble tickets as assigned as well as monitoring queue.
• Install small or portable video conference and non-integrated AV hardware including cabling not requiring penetration of facilities structures.
• Provide virtual meting support and consultation for meetings utilizing virtual platforms (Microsoft Teams, etc.). Monitor microphone, screenshare, camera video, screenshare for virtual meetings
• Work with clients to help them plan for the technology-related aspects of their meetings.

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

• Ability to effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and…