Customer Service Representative - Sumner WA

Customer Service Representative 1 - Sumner WA

Join to apply for the Customer Service Representative 1 - Sumner WA role at Hörmann North America

Receives questions from customers and follows established procedures to provide answers or refers calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product, or service.

• Field inbound customer service support calls with potential for extended periods of high volume.
• Take sales calls and offer required upsells – make compelling offers, present appropriate alternatives when necessary, and ask for the sale.
• Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants.
• Process orders in a fast‑paced environment.
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Help customers navigate our website and place orders online.
• Work with internal departments to meet customers’ needs.
• Work with customers to resolve product returns, shipping inquiries, and order status questions.
• Troubleshoot customer service problems.
• Other related job duties as assigned.

• High School Diploma or GED equivalent; college coursework preferred but not required.
• One year of professional customer service experience preferred but not required.
• Experience in a manufacturing or garage door industry preferred.

Thorough knowledge of products and quality standards. Knowledge of customer service principles and practices. Extensive knowledge of product catalog and troubleshooting techniques.

Strong oral and written communication skills, strong interpersonal skills, Microsoft Office proficiency, computer and keyboarding (10‑key) skills, positive upbeat professional demeanor; a “Yes We Can!” attitude; engaging verbal communication skills by phone and in person; handling high volume phones and fast paced environment.

Efficiently network and coordinate work with customers and suppliers, manage time effectively to meet targets and deadlines; ability to multitask is a must. Demonstrate passion and enthusiasm for customer service excellence, maintain focus and positivity while resolving challenging or complex problems.

• Job Unit:
  Customer Service
• Position:
  Non‑Exempt
• Salary:
  Hourly ($18.00 – $23.58 per hour)
• Job type:
  Full‑time
• Schedule:
  
  Day Shift, Monday to Friday

• 401(k)
• 401(k) matching
• Dental Insurance
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid time off
• Tuition reimbursement
• Vision Insurance

Hörmann is an Equal Opportunity Employer with a diverse employment environment. Hörmann is a drug‑free workplace. A pre‑employment drug test must be negative regardless of whether you live, test or plan to work in an area that permits legalized use of marijuana for either medical or recreational purposes. All offers of employment will be contingent on successfully passing a criminal background check and a pre‑employment drug test.

Entry level

Referrals increase your chances of interviewing at Hörmann North America by 2x.