Operations Engineer II, GCF Field

Description

In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products’ lifecycle (from product development, to deployment, to support & service), embodying Amazon’s leadership principle:
Customer Obsession. We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production; our mission is to transform “stand-alone work-cells” into “end-to-end integrated solutions” that are safe, easy-to-operate, easy-to-maintain, easy-to-deploy, and easy-to-service. Are you enthusiastic about the latest advancements in Mechatronics Sustainable Packaging (MSP) automation technology? Would you like to play a vital role in Amazon's dynamic growth?

If you have a passion for making an impact on the future today, consider joining Mechatronics & Sustainable Packaging Customer Experience Org.

In the position of Ops Engineer Deployment & Ramp, you will oversee multiple products and programs and be involved in deploying MSP solutions at newly constructed sites and operational fulfillment centers. Your primary role is to coordinate and execute installation, commissioning, and performance ramp up of the product in the field, allowing the engineering and product teams to focus on system performance improvement and optimization.

You will drive continuous improvement ideas into deployment cycle time (safety, quality and productivity) and detail engineering design improvements to the hardware engineering and product teams to simplify installation. This role requires the ability to build relationships and capture and synthesize the voice of the customer. Typically owning either a full program or a program region, the Ops Engineer sets standards and maintains quality within their scope of responsibility.

The role requires comfort with highly technical work scopes related to automation installation and addressing typical project management escalations at construction sites or live operation warehouses. The ideal candidate is proactive and takes independent initiative to improve MSP technology.

Come help us make history! Project durations vary from a few days to several months, with travel across the US and, if the candidate is open to it, some international work. This is a travel-based role and you will be expected to travel to meet project requirements across North America, upwards of 75% or more.

• You will manage the development of project plans and technical solutions which may not be defined, including problem statement and resource requirements definition.
• You will influence decisions on deployment and machine performance execution strategy to senior level leadership.
• You will own the tactical planning on the installation of complex cross-functional projects with considerable impact across the functions of schedule, scope, cost and product performance. Projects may span organizations or geographies in support of a business objective, and includes the management of contractors and vendors.
• You will own the strategy of your program/product for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals. This includes setting standards, driving mechanisms and delivering efficiencies across both deployment execution and machine performance, based on your own observations and the voice of the customer.
• You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teams.
• This is a travel-based role and you will be expected to travel to meet the requirements of your projects across North America, upwards of 75% or more.

A day in the life

In this role you will be focused on two primary lines of effort: deployment project management and product ramp-up support. You will collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams to ensure the product you are deploying is…