Product Development Manager

Product Development Manager – SAFE FEDERAL CREDIT UNION

SUMMARY:

Oversees the process of developing and enhancing new and existing products. Responsible for the research, recommendation, and development of deposit and lending products. Responsible for tracking performance of new products and making data‑driven recommendations to improve member experience, revenue streams, and operational efficiency. Collaborates with business unit owners to uncover new product opportunities and existing product enhancements.

• Meets established goals and objectives for product implementation and performance
• Responsible for attaining various key performance indicators (KPI) to include new member acquisition ratios, new and existing product penetration, product profitability, and penetration of core services.
• Responsible for new product development and enhancement of existing products for both deposit and lending services. May include recommending removal of existing products when warranted.
• Works closely with business unit owners to successfully implement projects relating to new products and services. Periodically acts as project lead when necessary.
• Responsible for ongoing review of deposit and lending product profitability and making recommendations to improve profitability through increased revenue or expense reduction.
• Develop an understanding of member product needs by conducting industry research, data analysis, members surveys, and other tests as necessary.
• Propose new features and products for approval by executive and senior management, considering all outcomes impacting members, employees, and the financial performance of the Credit Union.
• Collaborates with employees across the organization to understand product needs and includes this information in the analysis of new product development.
• Monitors existing product penetration and performance to uncover opportunities to enhance or eliminate existing services.
• Periodically visits branches and call centers, meeting with managers to gain an understanding of member needs and gaps within the current product suite.
• Closely monitors the performance of new products and services and provides updates on expected outcomes, key performance indicators, member experience, and financial impact.
• Works closely with IT, Marketing, Compliance, Training, and other Member‑Impacting departments to ensure new products will deliver expected outcomes.
• Works closely with member experience team to develop, implement, and monitor a successful member relationship program.
• Maintains a strong knowledge of new and emerging technologies, member behavior trends, industry trends, and peer/competitor offerings

Other duties as assigned.

No supervisory responsibilities for this position.

Research, recommend, and develop new and existing products for both deposits and lending. Provides management with data‑driven recommendations considering the impact on members, staff, and the organization. Assists with implementation of new products and services and works with key stakeholders to achieve expected outcomes of new products and services, post implementation.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Regulatory Requirements:
Your position has specific procedures that must be followed to comply with the Privacy Act, Office of Foreign Assets Control (OFAC), and Bank Secrecy/Patriot Act. You will receive annual training to keep you current on any changes to these policies/procedures to assure compliance. Failure to comply with procedures may cause termination of your position as well as possible monetary penalties from the federal regulatory agency.

High school diploma or general education (GED) required. Bachelor’s degree in Business or a related field from an accredited university preferred. Three years minimum…