Benefitfocus Client Data Consultant

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against:
We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.

We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture?

About Benefitfocus, a Voya Company Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers, and brokers. Benefitfocus supports millions of consumers through an integrated portfolio of products and services that enable clients to shop, enroll, manage, and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfound platform provides a single destination for consumers to access and manage their benefits.

Solutions support the administration of medical, dental, voluntary benefits, wellness programs, and more.

The Client Data Consultant leverages technical expertise, product knowledge, and sound judgment to identify, analyze, and resolve complex data issues. This role performs root cause analysis, coordinates solutions across teams, supports testing and process improvements, and serves as a key escalation resource for internal teams and customers. This role is fully remote, with no regular in-office requirement.

• Perform triage, root cause analysis, and corrections for data issues reported by internal resources, including CSMs, CSS, and Data Analysts.
• Review analysis performed by Data Analysts and Data Analysts II to ensure accuracy and quality.
• Partner with Process Owners to develop and maintain process documentation.
• Coordinate fixes and improvements for data issues across multiple departments.
• Resolve customer and internal escalations in a timely manner.
• Develop and communicate action plans for outstanding data issues.
• Track ongoing operational metrics to support quality and performance.
• Execute testing for new product releases involving data processing changes.
• Support the operationalization of new processes, tools, and improvements.
• Coordinate and complete software release testing and User Acceptance Testing (UAT) for outstanding work requests.
• Train new team members on processes and tools used to perform Data Analyst responsibilities.
• Identify and implement opportunities to improve processes and technology to increase efficiency and quality.
• Process ad hoc test and production files, including open enrollment files.
• Exercise independent judgment when determining when issues should be escalated to management.
• Serve as an internal point of escalation when a manager is unavailable.
• Use sound judgment, experience, and product knowledge to make decisions impacting internal teams and external…