Service Desk Technician​/VTC

Service Desk/VTC Technician

Location:

Shaw Air Force Base, SC Clearance:
Active TS/SCI Leidos' Defense Sector is seeking a Service Desk/VTC Technician to support US Army Central Intelligence (G2) at Shaw Air Force Base, SC. This role is part of the Sentinel G2 Army MI Enterprise, providing IT repair, maintenance, operations, logistics, and engineering services to ensure the secure and uninterrupted availability of Army Military Intelligence Enterprise IT Systems. The ideal candidate combines network troubleshooting skills (Layer 1 to Layer
2) with a disciplined approach to problem-solving and escalations. Exceptional emotional intelligence is critical; remaining composure under pressure, managing expectations effectively, and translating IT jargon into empathetic, jargon-free support for our users. This positing is for a potential upcoming opportunity.

• Act as the first point of contact for end-users, delivering professional technical support, account management, and VTC assistance via phone, email, and in person.
• Manage day-to-day help desk functions to guarantee the prompt, accurate, and successful resolution of all service requests.
• Document, audit, and continuously improve service desk workflows to maintain high operational standards and efficiency.
• Diagnose and resolve Tier 1 hardware, software, and application issues, ensuring seamless and timely escalation to Tier 2 support as required.
• Administer the user account provisioning lifecycle and track workflow progress utilizing Microsoft SharePoint and Power Apps.
• Provide end-user guidance and training on Windows, Microsoft 365, Adobe Acrobat, One Drive, and other enterprise collaboration tools.
• Deliver comprehensive troubleshooting and technical support for VTC/DVTC systems, rapidly resolving equipment failures and connectivity issues.
• Coordinate, schedule, and de-conflict secure DIA JWICS Video Teleconferences to support seamless mission communications.
• Track, compile, and report monthly help desk performance metrics to ensure service level standards are met.
• Lead or support special projects and daily operations as directed by the site leadership to meet shifting mission requirements.

• High school diploma or equivalent and 3+ years of prior experience.
• Active DoD TS/SCI clearance in DISS required.
• Active IAT Level II baseline certification (CompTIA Security+ CE or equivalent) or higher must be held and maintained in accordance with DoD 8570.01-M and DoD 8140.03 (DCWF) requirements.
• Microsoft Windows 10 MCP certificate of training or the ability to obtain within 30 days of offer acceptance.
• JWICS VTC scheduling experience.
• At least 2 to 4 years of prior professional IT and/or Help Desk experience.
• Direct experience working with Microsoft Office 365, Teams, Power Apps and related services.
• Basic knowledge of LAN/WAN and networking infrastructure.

• Prior JWICS VTC technical troubleshooting experience.
• Experience with ticketing systems, Service Now, Remedy, Solar Winds Web Help Desk, etc.).
• Certifications/certificates of training including Microsoft 365 Certified Modern Desktop Administrator, CompTIA A+, CompTIA Network+, or ITIL.
• Previous experience supporting US Army clients and tactical/enterprise networks.

Pay Range:
Pay Range $45,500.00 - $82,250.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

• Competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave and Retirement

More details are available here.

Leidos will never ask you to provide payment-related information at any part of the employment application process.…