Senior Pharmacy Systems Engineer; VA ESOM

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Onsite:
Charleston, SC - This position can be performed onsite in Charleston, SC and will support Eastern Time working hours.

The anticipated base salary range for this position is $130,000–$165,000 annually and reflects Kentro’s good‑faith expectations at the time of posting. Final compensation is determined based on the role’s requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements.

• Provide first- and second-tier support for VA EHRM Outpatient Pharmacy and CMOP package functions as they affect Charleston operations, including prescription transmission queues, suspense processing, and release/return files.
• Monitor and troubleshoot data exchange between VA medical center systems, the national CMOP hub, and site‑level systems; identify transmission failures, rejected records, and data integrity issues and drive them to resolution.
• Diagnose failures at the boundary between VA applications and dispensing automation, determining whether an issue originates in the application, the interface, the network, or the equipment.
• Support pharmacy‑adjacent applications and reporting tools used by CMOP leadership for workload, throughput, and quality monitoring.

• Support the IT‑dependent components of the dispensing line: barcode scanning and verification devices, label and manifest printers, workstations and thin clients on the floor, conveyor and material‑handling control interfaces, and associated network connectivity.
• Serve as the local technical point of contact for automation vendors; coordinate diagnosis and remediation when a fault crosses the boundary between VA‑owned and vendor‑owned components, and validate vendor‑recommended changes against VA configuration and security requirements.
• Maintain accurate asset inventory and configuration records for all in‑scope equipment.
• Participate in equipment refresh, expansion, and line‑reconfiguration projects, providing IT requirements and implementation support.

• Provide endpoint, peripheral, network, and telecommunications support for the facility, coordinating with enterprise infrastructure and network operations teams as required.
• Administer user accounts, group memberships, PIV/authentication issues, and application access consistent with VA identity and access management policy and least‑privilege principles.
• Support backup, recovery, and continuity arrangements for site‑critical systems, and participate in continuity of operations testing.

• Own the intake, triage, categorization, and resolution of CMOP‑related tickets, ensuring accurate classification so that reporting reflects true system impact.
• Conduct root cause analysis for recurring incidents and drive permanent corrective action rather than repeated workarounds.
• Review the OIT change calendar against the dispensing and mail‑out schedule; assess and communicate operational impact, negotiate implementation windows, and coordinate on‑site validation after changes.
• Ser…