Level 2 Desktop Technician

at compucomstaffing
, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified level 2 desktop technician to join their team onsite in sumter, sc and provide end-user support. The technician will serve as the primary local technical resource supporting end users, desktop systems, mobile devices, manufacturing-connected technology, printers, scanners, and site infrastructure initiatives.

• provide onsite deskside support for hardware, software, and connectivity issues affecting desktops, laptops, workstations, and mobile devices.
• troubleshoot and resolve windows operating system, application, and peripheral device issues.
• deliver microsoft 365 and business productivity application support.
• assist end users with account access, device setup, and day-to-day technical support needs.
• provide vip and executive-level technical support as required.

• image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices.
• perform hardware upgrades, break/fix repairs, and warranty coordination activities.
• execute device refreshes, migrations, and asset lifecycle management processes.
• maintain accurate asset inventory records and tracking documentation.
• support device patching, compliance, and security requirements in accordance with customer standards.

• support printers, label printers, handheld scanners, rf devices, and other workplace technology.
• troubleshoot manufacturing and operational endpoint devices, as well as site-specific technologies.
• assist with laboratory systems, virtual machine environments, and operational technology (ot) systems as directed.
• set up, maintain, and support conference rooms, audio/visual equipment, and collaboration technologies.

• provide onsite "smart hands" support for infrastructure and network teams.
• assist with network hardware activities, including switches, wireless access points, ups systems, and related equipment, following established procedures.
• support cabling, rack installations, and technology deployment projects.
• participate in site moves, adds, changes, and infrastructure upgrade initiatives.
• coordinate with remote engineering and support teams during maintenance, troubleshooting, and project activities.

• manage incidents, service requests, and work orders through servicenow or approved ticketing systems.
• meet established service level agreements (slas) and maintain accurate ticket documentation.
• communicate effectively with end users, site leadership, and cross-functional support teams.
• identify recurring issues and recommend process improvement opportunities.
• ensure compliance with customer security, safety, and operational policies and standards.

• 3+ years of experience providing desktop, deskside, field, or end-user technical support.
• strong working knowledge of windows 10 and windows 11 operating systems.
• experience supporting microsoft office and microsoft 365 applications.
• proficiency with servicenow or similar it service management (itsm) and ticketing platforms.
• understanding of tcp/ip networking fundamentals and basic network troubleshooting.
• experience supporting printers, scanners, peripheral devices, and mobile technologies.
• strong problem-solving, troubleshooting, and analytical skills.
• excellent customer service, communication, and interpersonal skills.
• ability to manage multiple priorities and meet deadlines in a fast-paced manufacturing or production environment.