Desktop Support Technician

Francis Marion University invites applications for a Desktop Support Technician who, under limited supervision, provides Help Desk, Dispatch services and computer support to the FMU community. Assists other technicians with preventive maintenance, desktop support and the distribution of equipment.

• Assist in the maintenance of hardware and software inventories.
• Troubleshoot basic user errors in systems and find resolutions.
• Create and maintain detailed documentation of common issues and solutions.
• Communicate technical information effectively to non-technical users.
• Suggest and implement improvements to enhance customer satisfaction and service delivery.
• Assist in the deployment and configuration of software and hardware solutions and system integrations, upgrades, and migrations.
• Provide excellent customer service to ensure customer satisfaction.

A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems. An associate degree or a bachelor’s degree in a related field may be substituted for the required work experience.

An associate degree or higher in an information technology field with one to two years’ experience with microcomputers and LAN technologies required. Experience with Microsoft Windows and TCP/IP configurations is required. Must be able to diagnose desktop computers and their network problems and formulate resolution; provide training for student assistants; and learn quickly how to service a variety of equipment. Must be able to communicate with faculty, staff and students accurately and confidently on technical matters in as non-technical a fashion as appropriate to the client.

IT Services Specialist III (AM62)

TEC
03

$46,206

As Francis Marion University has continued to be recognized for its diverse student body, it especially welcomes applicants who can affirm and enhance its mission.

Applicants honorably discharged from a branch of the United States Armed Forces, who meet the minimum training and experience requirements, are given employment preference by all State agencies and higher education institutions in SC.

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