Field Service Engineer

Field Service Engineer We use cookies (or similar technologies) to personalize content and ads, to provide social media features and to analyse our traffic. By clicking "Accept ", you agree to this and the sharing of information (What data we collect) about your use of our site with our affiliates & partners. Please find out more about Use of cookies.###

Field Service Engineer Apply:
All Cities, South Carolina, United States of America:
Full time:
Posted Today:
3169536

Field Service Engineer
** Description -*
* ** Job Summary
** HP is seeking an experienced
** Field Service Technician
** specializing in
** HP Indigo Digital Printing Presses
** to serve as a dedicated onsite technical resource for a key customer in the greater Columbia / Fort Mill area.

This is more than a traditional technical service position. As the onsite face of HP, you will play a critical role in supporting the customer’s production operation by maximizing equipment availability, responding quickly to production-impacting issues, and delivering an exceptional customer experience.

Success in this role requires a combination of
** strong technical expertise, customer commitment, clear communication, personal accountability, and dedication**. The ideal candidate understands that when a press is down, the impact extends beyond the equipment to the customer’s production commitments and business.

You will be expected to take ownership of technical issues, proactively identify potential risks, communicate clearly with the customer, coordinate HP resources when additional support is required, and remain engaged through resolution and recovery.

Above all, you will work to become a
** trusted technical partner to the customer**, focused on press reliability, production continuity, and long-term customer satisfaction.
** Key Responsibilities
**** Customer Commitment & Production Support
*** Serve as the
** dedicated onsite HP technical resource**, developing a strong understanding of the customer’s production environment, operational requirements, and priorities.
* Recognize the critical business impact of press downtime and respond to production-impacting situations with appropriate
** urgency, ownership, and prioritization**.
* Remain actively engaged during critical technical situations through stabilization and resolution.
* Balance immediate equipment recovery with longer-term actions designed to improve reliability and reduce recurring issues.
* Maintain a strong focus on
** customer uptime, productivity, and overall service experience**.
** Technical Service & Problem Resolution
*** Diagnose and resolve complex technical issues involving electrical, electronic, electromechanical, software, automation, and digital printing systems.
* Provide onsite
** break-fix, preventive maintenance, troubleshooting, and escalation support
** for HP Indigo Digital Printing Presses.
* Utilize proactive monitoring tools and techniques to identify potential problems before they result in production interruptions.
* Analyze recurring technical issues and recommend corrective and preventive actions designed to improve equipment performance.
* Coordinate with HP technical specialists, remote support organizations, and other resources when additional expertise is required.
* Provide technical guidance and onsite escalation leadership when necessary.
* Support third-party and authorized service resources when appropriate.
** Communication
* ** Maintain
** clear, timely, and consistent communication
** with the customer throughout service activities and technical escalations.
* Provide understandable updates regarding what is known, actions being taken, next steps, and any additional support being engaged.
* Set realistic expectations and consistently follow through on…