Operations Manager - Chemical & Waste Transportation

Operations Manager - Chemical & Waste Transportation

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JOB SUMMARY:

As an Operations Leader for Action Resources you are the pulse of the terminal responsible for growth and development of a profitable transportation operation. Coordinate and manage day-to-day operations to drive profitability and growth with other terminals and drivers to meet the needs of the company with primary focus on their assigned market.

• Focused on key areas of Operations:
  Safety, Service, Revenue, Assets and Costs
• Implement and support all company continuous improvement and safety efforts.
• Serve as the liaison for company drivers, owner operators and terminal associates.
• Interact with both internal and external customers in a cooperative and professional manner to meet their needs. Require the same level of cooperation from the driver force; ensure superior customer service.
• Be an effective change leader, as it relates to processes, structure and business modeling.
• Driver advocate, involved with retaining, recruiting and hiring of drivers; treating drivers fairly, respectfully and honestly.
• Coordinate daily terminal activities to support terminal specific operating objectives.
• Effectively handle escalation and time-critical issues, perform transactions in a timely and accurate manner.
• Collaborate and support the sales team in managing existing, targeting and supporting new business opportunities.
• Develop and mentor staff through performance evaluation and effective coaching.
• Promote and develop safe work behaviors through effective communication, implementation and follow-up of the company safety programs and objectives.
• Identify process breakdowns and develop improvement plans with partners to resolve.
• Be responsible for fostering a positive culture.
• Assist in effectively onboarding drivers and associates to terminal processes.
• Act as the initial point of contact for personnel problems and troubleshooting.
• Monitor equipment for proper efficiency levels.
• Abide by and provide feedback for continuous improvement of all EHSS policies, procedures, and safe work practices.
• Perform duties and responsibilities as assigned by the Regional Terminal Manager.

• Team building skills and the ability to drive change.
• Strong analytical and problem-solving skills.
• Strong business and financial acumen with particular understanding of financial indicators and success measures.
• Strong supervision, planning, coordination, negotiations, and employee relations skills.
• Excellent customer-facing and service skills.
• Excellent communication skills (oral, written and presentation).
• Excellent organizational and time-management skills.
• Excellent development and coaching ability.

• Bachelor’s degree or equivalent combination of education and experience in the transportation industry.
• 3–5 years experience in the transportation field preferred.
• 0–2 years of fleet management/leadership of drivers preferred.
• Previous experience leading teams and managing remote locations preferred.
• Previous tank trailer and hazardous waste transportation experience preferred.
• Familiar with Transportation Management Software (e.g., TMW, McLeod).
• Proficiency in use of Microsoft Office suite.
• Excellent written and oral communication skills.
• Valid driver’s license required.
• Ability to travel as necessary.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing