Imaging & Referral Coordinator

Apply for the Imaging & Referral Coordinator role at Healthcare Outcomes Performance Co. (HOPCo).

• Monthly $43 stipend toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program available 24/7
• Employee Wellness Events

• At least two years of experience in the healthcare field.
• Excellent organizational skills, strong customer service orientation, and background in computers and data entry.
• Knowledge of scheduling and billing methods, policies regarding productivity/workload analysis, and scheduling procedures.

• Refer patients to external facilities for ordered services/tests based on insurance, patient preference, physician preference, and location.
• Update and confirm patient demographic information and insurance eligibility, including coordination of benefits.
• Process orders and outside referrals, contact patients to schedule appointments, and import documents to the patient’s chart.
• Communicate with patients regarding authorization, financial counseling, and scheduling.
• Respond to patient questions and complaints, resolve problems, and maintain high patient satisfaction.
• Communicate clinical instructions needed for appointments/procedures.
• Answer and resolve incoming calls and requests in a timely, accurate manner; triage and relay messages to appropriate staff.
• Accurately update patient information in the practice management system and EMR; perform all required documentation.
• Ensure canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.
• Other duties as assigned.

• Previous scheduling or referral experience.

• Entry level

• Full-time

• Health Care Provider

• Hospitals and Health Care