Learning and Development Consultant

The Learning & Development Consultant leads the learning, knowledge management, and role-readiness framework for Verra Mobility's Title & Registration (T&R) operations. The role owns the operational learning lifecycle - from contractor onboarding and role-based training through certification, annual recertification, knowledge governance, and continuous capability development - while ensuring training remains aligned with client requirements, state/DMV changes, quality expectations, and evolving business processes.

This role operates across all T&R processing locations - Sun City, AZ;
San Antonio, TX;
St. Pete, FL; and Bradenton, FL - and partners closely with Operations, Product, Technology, Government Relations, Human Resources, Quality, and subject matter experts. The manager also serves as a learning and change-enablement partner for State Expansion, T&R Modernization, and DMV/State Modernization initiatives.

• Lead the T&R operations learning and development framework, establishing consistent standards for role readiness, curriculum, certification, recertification, and knowledge management across all processing locations.
• Coordinate contractor onboarding and operational training; partner with Human Resources and Operations to support role‑specific training for new and existing FTEs while preserving HR ownership of employee onboarding.
• Design, develop, and maintain instructor-led, virtual, and digital learning using Articulate 360 and other approved authoring tools.
• Administer and manage the Learning Management System (LMS), including course setup, assignments, learner records, completion tracking, reporting, content governance, and audit readiness.
• Build and manage role‑based certification and annual recertification programs, including assessments, proficiency standards, retraining requirements, and completion governance by role.
• Facilitate formal individual and group training, train‑the‑trainer sessions, workshops, and targeted retraining based on quality, performance, process, regulatory, or client needs.
• Own the governance and maintenance of T&R training materials, SOPs, job aids, knowledge articles, and learning repositories to ensure content is current, controlled, and accessible.
• Partner with Operations and subject matter experts to develop, maintain, and communicate client‑specific work instructions and process documentation.
• Establish learning effectiveness measures and dashboards, using completion, assessment, quality, productivity, proficiency, and operational performance data to identify capability gaps and improve training outcomes.
• Partner with site leaders and functional teams to assess learning needs, prioritize development plans, and translate operational changes into effective learning and communication solutions.
• Provide multi‑site learning and operational support across Sun City, AZ;
  San Antonio, TX;
  St. Pete, FL; and Bradenton, FL, driving consistency in training, knowledge sharing, communications, and execution.
• Lead learning and change‑readiness support for State Expansion initiatives, including new‑state training plans, process readiness, documentation, role impacts, communications, and implementation support.
• Partner on T&R Modernization initiatives by translating new workflows, automation, AI‑enabled capabilities, system changes, and operating‑model changes into role‑based learning and adoption plans.
• Support DMV and State Modernization efforts, including new state platforms, regulatory changes, electronic processing, licensing, renewals, quality assurance, system migrations, and other state‑specific modernization projects.
• Partner with project and operational leaders to assess change impacts, define training requirements,…