Patient Services Coordinator III

Join to apply for the Patient Services Coordinator III role at Advanced Spine And Pain (ASAP)

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This range is provided by Advanced Spine And Pain (ASAP). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$20.00/hr - $25.00/hr

Join Arizona’s Leader in Minimally‑Invasive Pain Care

About Advanced Spine And Pain (ASAP):
Advanced Spine and Pain (ASAP) is a comprehensive interventional pain practice with twelve locations across Arizona. We pride ourselves on individualized patient treatment programs driven by an outcomes program developed by our own physicians. Our physicians are board‑certified specialists, and our non‑physician providers typically have years of experience in interventional pain management. ASAP is committed to whole‑patient care, having launched an integrated behavioral health program at our Phoenix locations.

This collaboration makes us the first interventional pain management group in the state to implement a behavioral health integration program at our practices.

Innovative Treatments
:
We offer cutting‑edge, minimally‑invasive procedures designed to provide effective pain relief with limited downtime.

• Collaborative Environment:
  Our team of top specialists works together to provide the best medical care and experience to our patients.
• Patient‑Centered Care:
  We focus on individualized treatment plans to ensure optimal outcomes for our patients.

Employee Benefits

• Paid Time Off (PTO)
• Sick Time
• 401(k) Retirement Plan
• Medical, Dental, and Vision Insurance
• Seven Paid Holidays

Current Opportunities

We are currently seeking dedicated professionals to join our team in various roles across our Arizona locations. Whether you're a seasoned healthcare provider or looking to start your career in pain management, ASAP offers opportunities for growth and development.

JOB TITLE:

Patient Services Coordinator – Level 3
FLSA STATUS (Exempt/Non‑Exempt):
Non‑Exempt
SUPERVISION RECEIVED:
Reports to Surgery Scheduling Lead/Admin
SUPERVISION EXERCISED:
None

This position serves as the primary point of contact within each location for surgical scheduling.

• Meet with patients in the exam room to schedule surgeries as ordered.
• Provide a comprehensive surgical packet with instructions.
• Ensure all pre‑surgical orders and requirements are communicated and completed prior to the surgery date.
• Notify representatives of scheduled surgeries.
• Maintain accurate documentation in the EMR.
• Provide front desk support and ensure a smooth patient experience, including backing up the front desk check‑in person when needed.
• Primarily responsible for checking patients out and scheduling all types of appointments for the practice—such as follow‑ups, procedures, chiropractic, vascular, and other specialty visits.
• Verify and maintain up‑to‑date information on PCPs, specialists, and other providers as needed.
• Enter new surgical orders into Asana to notify administrative staff of a new order.
• Maintain HIPAA compliance and provide excellent customer service.
• Communicate to leadership when schedules are less than full to maximize clinic, facility, and physician time in a timely manner.
• Answer inbound phone calls in a pleasant manner.
• Pull and return voicemails within 24 hours.
• Schedule appointments appropriately and accurately.
• Communicate with patients and third parties proficiently and professionally.
• Upload incoming records/authorizations into the patients’ charts.
• Establish and maintain positive relationships with external entities.
• Promptly greet and acknowledge all visitors; inform back office of checked‑in patients.
• Evaluate patient financial status and establish payment plans based upon authority levels.
• Accurately complete and interpret insurance verification and benefits; notify patients of network insurance coverage issues that may result in coverage reduction.
• Scan all new patient or updated patient information into computer (photo , insurance cards, referrals, patient paperwork).
• Maintain general knowledge of insurance plans accepted by ASAP.
• Maintain…